Vacancies

Department: H Spa

Reporting into: H Spa Manager

Role Overview:

To provide beauty therapy treatments to clients with the highest levels of customer care, promoting enjoyable & memorable experiences for all guests and members.

Key responsibilities:

To have good knowledge of HSpa Operating Times and Procedures.

 To have knowledge of booking systems and scheduling.

To attend relevant meetings as and when required to ensure excellent communication throughout the department.

To be familiar with all activities and facilities within the hotel.

Dealing with customer feedback in the correct manner and advising the HSpa Manager accordingly.

To ensure the HSpa treatment rooms, lounge areas and surrounding areas are always kept to a high standard of cleanliness and tidiness.

To clean and clear all HSpa areas where needed and assist with service and refreshments when required to do so.

To carry out treatments to the high and correct standard ensuring client confidentiality and high levels of customer care.

Ensure that treatments are conducted on time and not cut short so that bookings are kept to time.

To give aftercare advice and sell retail products at every opportunity.

To report to work on time using the correct clocking procedure, dressed in clean uniform and with good personal hygiene.

To ensure all equipment is in safe working order, maintained and serviced to the required standard and that it is stored correctly, safely and securely.

To be aware of budgeted targets for treatment and product sales.

To maintain overall client satisfaction.

To assist in the control of all stock within the department.

To complete all training assigned to you, either Face to Face or Online.

To be fully conversant with the hotel fire evacuation policy, attending regular training sessions.

Report all accidents (to guests or staff) to the HSpa or Duty Manager so that they can be recorded in accordance with the law and company procedure.

To maintain a high standard of conduct whilst on duty and carry out duties with professionalism and due manners.

To assist in making sure the HSpa environment is welcoming to both staff and customers alike and to ensure that departmental co-operation is encouraged.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Free birthday meal
• Long service rewards
• Recommend a friend scheme
• Uniform

If this job is of interest please send your CV and cover letter to recruitment@horwoodhouse.co.uk. 

Join the Spa Sale Team and play a pivotal role in driving revenue here at Horwood House Hotel.

Working closely with the Spa Manager, you'll be at the forefront of building and retaining new leisure members while meeting annual sales targets. As an integral part of our team, you will proactively seek opportunities to convert enquiries into bookings and memberships, collaborate on marketing campaigns, and ensure clear communication of promotions to the wider hotel team.

What would make you the ideal candidate?

The candidate shold be passionate about sales, excited to thrive in a dynamic environment, and ready to contribute to our spa's success with a positive can do approach to everything they do. 

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join us at Horwood Hosue Hotel and bcome an integral part of our Spa's success! 

In this role, alongside the Spa Manager, you will oversee HSpa activities and appointments, ensuring a seamless and welcoming experience for our guests. Your responsibilities will encompass a range of tasks, from managing the spa diary and answering inquiries to maintaining cleanliness and assisting with service. 

What would make you the ideal candidate?

The ideal candidate will have a keen eye for detailm and a commitment to exceptional customer service, A professional attitude and dedication to the role will ensure that the HSpa remains a welcoming and well-organised oasis for both our guests and staff. If you're ready to take on a dynamic role in a thriving spa environment, we invite you to join our team and be a part of our continued success.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join our team as a Guest Experience Host and become a key player in enhancing guest experiences at our luxurious Hotel. 

The mission of this role is to ensure seamless communication between our dedicated staff and valued guests. Warmly welcome guests, anticipate their needs, and provide unparalleled hospitality throughout their stay. Your dedication to delivering consistently high standards of customer service will contribute to the overall success of our business, driving sales and profitability. By creating an inviting and stylish environment, you will help us achieve our ultimate potential.

What would make you the ideal candidate?

The ideal candidate will have a passion for guest satisfaction, the ability to resolve guest concerns effectively, and a commitment to promoting our hotel's amenities. the candidate should be willing and excited for continuous training and skills development, and enjoy working collaboratively with a friendly and professional team dedicated to maintaining venue standards.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join the hustle and bustle of the Reservations Team at Horwood House Hotel today! 

As the Reservations Manager you will contribute to the growth of the rooms segment within the hotels budget, maximising occupancy and revenue through effective co-ordination of all incoming bedroom enquiries and spa enquiries delivered through all booking channels. 

What would make you the ideal candidate?

The candidate should have a positivee and poductive attitude, with execlent communication and organisational skills. The ability to multitask and prioritise your own workload is important, as well as strong negotiation skills alongside great relationship building skills. 1 years sales experience. If this sounds like you apply today!

What you’ll receive as part of our team:

Competitive salary

Bonus scheme target of 10% of your salary if achieved, paid quarterly. 

28 days annual holiday (including bank holidays)

Pension

Training and development opportunities

Free staff meals

Free parking

Discounted food, beverage, spa, hotel and membership

Free Birthday Meal 

Long service rewards

Recommend a friend scheme

Uniform

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk

Join the hustle and bustle of the Sales Team at Horwood House Hotel today! 

As the Sales Manager you will proactively source new leads for direct corporate business and develop all business opportunities through focused research. You will be expected to make client visits, arrange and host FAM trips, client showrounds, making sure to maximise on all sales lead opportunites. Attend trade shows and exhibitions to represent the hotel. 

What would make you the ideal candidate?

The candidate should have a sales hungry attitude, with execlent relationship building skills, having previous experience in the role is important, as well as proven organisation skills alongside being results driven. If this sounds like you apply today!

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme

An shiny, fluffy, squeaky clean role within the Horwood House Hotel Housekeeping Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the Housekeeping team to deliver a memorable guest experience within our bedrooms. Our newly renovated hotel, refurbished bedrooms and public areas have been completed to an exceptional high standard, maintaining these you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

A firm understanding of excellence in customer service, experience in a similar role maintaining high standards of cleanliness and presentation. Hardworker who is motivated and enjoys there work!

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Become part of the hustle and bustle of the Food and Beverage Team at Horwood House Hotel!

Deliver high quality food and beverages to customers. Ensuring that the environment for customers is stylish, contemporary, and offers high quality 'modern' food and beverages served with style. To bring enthusiasm, charisma and a positive atmosphere for your team.

What would make you the ideal candidate?

It is essential that the individual possesses a can do attitude, and is able to display the ability to 'make things happen' to achieve or exceed anticipated results, while also encouraging the same in the team. It would be beneficial if the candidate is a natural leader, and has an approachable demeanour, whilst able to manage stock, create effective rostering and organisation behind the scenes.

 What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Weekend/Breakfast & Evening Hours

An exciting role within the Horwood House Food & Beverage Team!

We are looking for enthusiastic, pro-active individuals with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

Experience in a similar position and environment with a firm understanding of excellence in customer service within a food and beverage outlet. A friendly and open personality who enjoys working in a large team and interacting with people.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join us at Horwood House and become part of the Food and Beverage Team!

We are looking for someone who is just as passionate about delivering high-quality services as we are. The successful candidate will work closely with the F&B managers and supervisors to ensure the success of the day-to-day operations, as well as being responsible for the organisation and set up of food-related functions. 

What would make you the ideal candidate?

If you're passionate about delivering impeccable service, possess a keen eye for detail, and have a proven track record in restaurant management, we invite you to be a part of our commitment to excellence. At Horwood House, we don't just serve meals; we create memorable dining experiences.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join the food and beverage team at Horwood House Hotel and play a crucial part of the maintaing efficiency in the kitchen. 

Your main responsibilities will include ensuring that the kitchen and equipment are kept to the highest standards of cleanliness, supporting the food service and kitchen staff as needed. You'll also assist with fetching and carrying food and equipment, following strict cleaning procedures, and disposing of waste efficiently.

What would make you the ideal candidate?

The successful candidate will have a can do attitude in offering engaging hospitality to both colleagues and guests. They will have a willingess to learn and develop their skills, and want to contribute in our commitment to deliver an outstanding service to our guests. 

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join our fast paced and exciting Food and Beverage team as Head Pastry Chef at Horwood House Hotel.

In this role, you will work closely with our Head Chef to maintain the highest standards set by the Hotel Operating Standards. You'll be a crucial part of our team, ensuring that our guests receive the finest culinary experiences

Why would you make the ideal candidate? 

Your attention to detail and creativity will shine as you assist in the preparation and presentation of exquisite pastries and desserts. If you have a flair for pastry, a commitment to quality, and a desire to excel in a dynamic kitchen environment, we'd love to welcome you to our team. Join us in crafting delectable delights that will leave a lasting impression on our guests.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join Our Culinary team As Commis Cheff and take your passion for cooking to the next level with us here at Horwood House Hotel. 

In this role, you'll work closely with our experienced chefs, supporting them in preparing and cooking dishes to perfection. You'll have the opportunity to learn and develop your skills across various kitchen sections, ensuring that our guests enjoy a culinary experience they won't forget.

What would make you the ideal candidate?

Your attention to detail, commitment to maintaining high food quality, and compliance with health and safety standards will be crucial in creating exceptional dining experiences. If you're eager to grow as a chef and contribute to a dynamic kitchen environment, we want to hear from you. Join us on this flavorful journey; your culinary adventure awaits!

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join our culinary team at Horwood House as a Chef de Partie and become an integral part of our kitchen's success.

In this role, you will play a crucial role in the efficient operation of our restaurant, outlet, and banquets, all while adhering to our high standards and financial goals. Your responsibilities will include organizing and setting up your section, ensuring consistent food preparation, and complying with company and hotel policies. You'll also have the opportunity to train and mentor kitchen porters and maintain the highest sanitation standards.

If you have a passion for culinary excellence, a commitment to quality, and a desire to contribute to a dynamic kitchen environment, we invite you to join our team. Be part of a team dedicated to providing exceptional dining experiences for our guests while advancing your career in the culinary world.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to recruitment@horwoodhouse.co.uk.