Vacancies

We are thrilled to announce an exciting opportunity for an experienced Senior Meetings & Events Sales Executive at our award-winning countryside estate, Horwood House Hotel. As a dedicated and driven Senior Meetings & Events Sales Executive, you will lead on corporate and conference enquiries from first contact through to confirmed booking, acting as a key point of contact for our meetings and events clients. With your confidence, sales expertise and commercial awareness, you will convert enquiries and show-rounds into confirmed business, playing a crucial role in growing our meetings and events segment. You will also support and mentor junior members of the sales team, and help drive the achievement of established budgets and targets across the department.

Key Responsibilities and Duties

• Act as a senior point of contact for all meetings, conference and corporate event enquiries, guiding clients through the booking and planning process.
• Ensure timely follow-up on all enquiries, recording details accurately as agreed with clients.
• Manage contracts, deposits and event specifics efficiently, adhering to deadlines.
• Meet with clients to discuss upcoming meetings and events, covering their requirements and showcasing the hotel’s facilities and services.
• Prepare event sheets that detail all final client requests and attend weekly function sheet meetings.
• Communicate effectively with the team to share crucial information with relevant departments.
• Actively upsell and cross-sell services to enhance corporate bookings and add relevant comments to reservation details.
• Maximise revenue opportunities for the hotel while ensuring effective communication between sales and operations for beneficial outcomes for both staff and guests.
• Maintain established standards and procedures alongside effective diary management to optimise sales potential.
• Ensure that all quoted rates align with the hotel and company sales strategies.
• Respond promptly to all new enquiries.
• Conduct professional hotel show rounds and follow up with precise proposals.
• Be well-informed about the hotel’s facilities, services and promotions, sharing this knowledge with guests whenever possible.
• Proactively manage all guest feedback, both positive and negative, and record it accurately.
• Ensure accurate documentation of all meetings and events enquiries.
• Support and mentor junior members of the meetings and events sales team.
• Assist in achieving budgets and targets set for this segment, as well as the overall hotel budget.

Skills Required

• At least 2-3 years of experience in a similar role within meetings, conference and events sales.
• Proven track record of converting enquiries into confirmed bookings.
• Exceptional organisational abilities and prioritisation skills.
• Capability to perform well under pressure.
• Strong multitasking abilities and self-management of workload.
• Attention to detail to guarantee every element of an event is flawless.
• Excellent communication skills, both written and verbal, as well as in person.
• Confident, proactive approach with the ability to lead and support junior team members.
• Proficient IT skills, including Outlook, Word, and Excel.

What You’ll Receive as Part of Our Team:

Competitive salary

Bonus scheme with a target of 10% of your salary, paid quarterly upon achievement

28 days of annual leave (including bank holidays)

Pension plan

Training and development opportunities

Complimentary staff meals

Free parking

Discounts on food, beverages, spa services, hotel stays and memberships

A free birthday meal

Long service rewards

Recommend a friend scheme

Uniform provided

If you believe this role suits you, we would love to hear from you!

HR@horwoodhouse.co.uk 

Job Type: Full-time 

Ability to commute/relocate:

Milton Keynes: reliably commute or plan to relocate before starting work (required)

Experience:

Similar Role: 2 years (required)

Work Location: In person at Horwood House

Housekeeping Assistant (Part-Time – 30 Hours)
Location: Horwood House Hotel, Little Horwood, Buckinghamshire 

About Us
Horwood House Hotel is a stunning countryside retreat set in 38 acres of landscaped gardens, just 11 miles from Milton Keynes. With elegant rooms, stylish dining, a luxury spa, and newly renovated event spaces, we deliver a warm, memorable experience to every guest.

The Role
We’re seeking a reliable and detail-focused Housekeeping Assistant to join our team on a part-time basis (30 hours per week). You’ll help ensure our guest rooms and public areas are clean, welcoming, and maintained to the highest standards.
Please note: You will be expected to work variable hours, including weekends and bank holidays, as part of a rota.

Key Responsibilities:

Clean and prepare guest rooms and public spaces

Replenish linens, towels, and amenities

Report any maintenance issues

Follow hygiene and safety protocols

Work independently and as part of a team to meet daily targets

What We’re Looking For:

Good attention to detail and a strong work ethic

A friendly and positive attitude

Flexibility with working hours

Previous housekeeping experience is helpful but not essential

Access to a vehicle is essential due to our rural location

Why Work With Us?

Beautiful working environment

Friendly, supportive team

Training and development opportunities

Staff discounts on hotel services

Benefits:

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Ability to commute/relocate: Milton Keynes, MK17 0PH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to hr@horwoodhouse.co.uk. 

Weekend/Breakfast & Evening Hours

An exciting role within the Horwood House Food & Beverage Team!

We are looking for enthusiastic, pro-active individuals with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

Experience in a similar position and environment with a firm understanding of excellence in customer service within a food and beverage outlet. A friendly and open personality who enjoys working in a large team and interacting with people.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to hr@horwoodhouse.co.uk. 

Drive revenue growth and maximise profitability within HSpa by proactively generating, converting, and retaining spa bookings and memberships. Working collaboratively with the Spa, Reservations, Sales and Marketing teams, the HSpa Sales and Leisure Executive will deliver annual sales targets through strategic sales activity, relationship management, and innovative promotional initiatives.

Key Responsibilities and Duties

Identify and convert all sales opportunities to achieve and exceed annual spa revenue and profit targets.

Ensure all sales activity supports positively to overall departmental profitability.

Manage all HSpa individual and group enquiries from initial contact through to successful conversion.

Proactively generate new leads for spa experiences, memberships, group bookings and corporate opportunities.

Conduct spa show rounds for prospective members and clients to drive membership sales.

Support marketing team with initiatives to increase spa membership and overall spa sales.

Monitor daily spa diary performance, therapist utilisation and identify revenue gaps, and support commercial director to implement strategies to maximise occupancy and yield.

Produce weekly and monthly sales reports analysing performance against targets.

Attend key business meetings to present results, insights and forward strategies.

Account manage third-party relationships including Spa Breaks and Spa Seekers, conducting regular review meetings to optimise performance.

Work closely with the Spa Manager, Commercial Director, Marketing team and General Manager to develop and implement promotional campaigns and spa packages.

Ensure the wider hotel team is fully briefed on current packages, promotions and offers to support cross-selling.

Support the day to day operations team with meets and greets and capturing leads from guest interactions to drive revenue opportunities.

Proactively collect and maintain client information to grow the spa database and share with marketing.

The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements.

Essential skills and experience

Proven experience in sales, preferably within hospitality, spa, or leisure environments

Strong commercial awareness with a results-driven mindset

Excellent negotiation and closing skills

Ability to analyse performance data and implement revenue-driving strategies

Highly organised with the ability to manage multiple priorities

Self-motivated and proactive, able to work independently while collaborating cross-functionally

Personal Attributes

Professional and positive attitude

Target-focused and resilient

Strategic thinker with a creative approach to sales generation

Strong attention to detail

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to hr@horwoodhouse.co.uk.