Vacancies

Join the food and beverage team at Horwood House Hotel and play a crucial part of the maintaing efficiency in the kitchen. 

Your main responsibilities will include ensuring that the kitchen and equipment are kept to the highest standards of cleanliness, supporting the food service and kitchen staff as needed. You'll also assist with fetching and carrying food and equipment, following strict cleaning procedures, and disposing of waste efficiently.

What would make you the ideal candidate?

The successful candidate will have a can do attitude in offering engaging hospitality to both colleagues and guests. They will have a willingess to learn and develop their skills, and want to contribute in our commitment to deliver an outstanding service to our guests. 

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Join the busy Maintenance Team at Horwood House and help us to maintain the upkeep of the property

The Maintenance Assistant is responsible for ensuring effective completion of both reactive and planned maintenance work across the hotel. This includes maintaining brand standards, implementing energy-saving practices, and responding to maintenance inquiries promptly. They must adhere to safety procedures, maintain quality standards, and support environmental initiatives. Additionally, they participate in property audits, record-keeping, and attend training meetings as required. Flexibility and adherence to company procedures are essential for this role.

What would make you the ideal candidate? 

The ideal candidate for the Maintenance Assistant role would possess strong organizational skills, attention to detail, and a proactive approach to problem-solving. You should have a solid understanding of maintenance procedures and be able to work effectively with various departments within the hotel. Excellent communication skills, a commitment to safety, and a willingness to learn and adapt to new technologies are also essential qualities. Additionally, you should be able to prioritize tasks, work efficiently to meet deadlines, and maintain high standards of quality and cleanliness throughout your work.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme 

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk. 

Delivering exceptional guest service through attention to detail and communicating guest needs to hotel operational departments. To contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue through effective co-ordination of all incoming bedroom enquiries and spa enquiries delivered through all booking channels. Successful implementation and monitoring of all pricing and inventory strategies.

Key Responsibilities and Duties

To take, book and review all reservations including spa packages and ensuring special notes and requests are recorded accurately.

Run daily arrival and reservation check reports.

To demonstrate exceptional hotel and product knowledge and use this to effectively upsell products to all incoming reservations.

To ensure all correspondence is answered, recorded and filed accurately as per the hotel standards.

To effectively handle all incoming group bedroom enquiries. From initial enquiry, follow-up for conversion through to contracting and providing thorough communication to the wider hotel departments by way of function / group information sheets.

To monitor all OTA sites daily for guest and OTA provider communication

To identify all sales opportunities and effectively convert into bookings and future sales leads.

To manage and balance room inventory daily to ensure a good range of bedroom availability on all dates to avoid lost / declined bookings.

To work closely with Marketing, Reservations, Sales Office Managers, Director of Sales & Revenue Manager to implement promotions and packages through distribution channels; Website, OTA’s

To ensure clear communications to the wider hotel team on any packages and offers available for guests to book.

Conduct hotel show rounds for individuals and group reservations.

To work 2 Saturdays per month and ensure bank holidays are covered on a rotational basis.

Engaging Hospitality 

To be an ambassador for the Hotel welcoming new colleagues and helping them to settle into the business.

Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests

Promoting the image and the brand of the Company at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.

Learning and Development 

To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.

To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues

Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety 

To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.

To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, Covid-19, environmental health, fire precautions, manual handling and any other relevant policies.

The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements.

Horwood House Hotel is nestled in the heart of the Buckinghamshire countryside. Built in 1911, the beautiful Grade II listed Manor House is the focal point, with the hotel coming to the end of a £6M renovation project.

Horwood House combines heritage, comfort and warm, friendly service to create an unforgettable experience. the house, lily pond and manicured Pytheas Gardens provide a truly stunning backdrop for our guests and visitors to enjoy.

A range of spectacular and flexible meeting spaces, a dedicated events team and accessible location makes Horwood House Hotel the perfect location for any event, from unique business meetings and conferences to special occasions such as weddings, birthdays and anniversaries.

Those who choose to work at Horwood House become part of a family who will help deliver the next chapter in the history of our Hotel. In return, we are committed to providing help and support with development and training to ensure our employees grow with us as we continue to drive our collective ambitions.

Job Type: Full-time, Permanent

Benefits:

Canteen

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

Health & wellbeing programme

Life insurance

On-site parking

Milton Keynes: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 290724SM

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to recruitment@horwoodhouse.co.uk

We’re doing hospitality a bit differently at Horwood House and we’re looking for like-minded people to come on our journey.

Independently owned and located in the Buckinghamshire countryside, we’re a hotel with a big heart. We cater for every kind of guest: conference delegates, wedding parties, spa goers and people just enjoying our hotel and restaurants. We’re currently recruiting for a confident Assistant Housekeeping Manager, who can communicate in a friendly and professional manner with guests and colleagues alike.

Job Summary:

The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in planning, organising, and developing of the overall operation of the housekeeping department to a high standard of cleanliness, observing all guidelines regarding infection control and local standards while assuring the highest degree of quality patient and visitor care is maintained at all times. Responsible for staffing, scheduling, training and developing all staff. Also, to assist with the smooth & efficient running of the HK department, including supervision & maintenance standards.

Duties:

Manage and coordinate the housekeeping staff, including training and scheduling

Inspect rooms and public areas to ensure they meet cleanliness standards

Oversee inventory management for cleaning supplies and linens

Implement and maintain health and safety procedures

Handle guest complaints and special requests promptly and professionally

Collaborate with other departments to ensure a seamless guest experience

Requirements:

Previous experience in hospitality or hotel housekeeping

Strong leadership and organisational skills

Excellent communication and interpersonal abilities

Attention to detail and a passion for maintaining high standards of cleanliness

Ability to work flexible hours, including weekends and holidays

Knowledge of health and safety regulations in a hospitality setting

Join our team as an Assistant Housekeeping Manager to lead our dedicated housekeeping staff in providing exceptional service to our guests.

Job Type: Full-time

Benefits:

Canteen

Company pension

Discounted or free food

Employee discount

Free parking

Life insurance

On-site gym

On-site parking

Ability to commute/relocate:

housekeeping: 1 year (preferred)

Work Location: In person

Application deadline: 18/08/2024

Reference ID: 060624

Our charming hotel has just had a £6 M renovation and refurbishment. Nestled in the heart of the Buckinghamshire countryside and combines heritage, comfort and warm, friendly service to create an unforgettable experience.

Built in 1911, the beautiful Grade II listed Manor House is the focal point, and the birthplace of the famous gardener, Percy Thrower. The house, lily pond and manicured Pytheas Gardens provide a truly stunning backdrop for our guests and visitors to enjoy.

A range of spectacular and flexible meeting spaces, a dedicated events team and accessible location makes Horwood House Hotel the perfect location for any event, from unique business meetings and conferences to special occasions such as weddings, birthdays and anniversaries.

What is the main purpose of the role?

Assist the Head Chef in maintaining standards set by the Hotel Operating Standards, ensuring kitchen hygiene standards are without exception adhered to. Ensuring that guests receive at all times through effective communication, with all departments, the highest level of customer care. Ensuring all costs are kept in line with the kitchen budgets agreed by the company.

Key Duties and Responsibilities

To assist the Head Chef in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total customer satisfaction is achieved.

To be able to cook dishes on the menu and any other ordered on special request to the highest standard.

To assist the Head Chef in ensuring HACCP is in place to ensuring due diligence in preventing an outbreak of food poisoning along with supervising the work of the team, allocating special duties and responsibilities.

To assist the Head Chef to supervise all food preparation and production in all Kitchens.

To monitor the temperature, quality and portion size of all food served from the Kitchen areas.

To assist the Head Chef to set standards in conjunction with the team and maintain these standards through training and promotion of training in all areas.

Ensure good communication throughout kitchen department at all times.

To ensure the effective control of refrigeration and dry store goods to ensure that there is no waste.

To ensure that all food leaving the Kitchen is prepared and served to the pre-agreed consistent high standards, ensuring that all hot food leaving the kitchen is at the required temperature.

To ensure that all areas of responsibility are kept sanitised and free from dust and debris at all times, following strict and pre-agreed cleaning schedules.

To deputise for the Head Chef in their absence.

Attend meetings as requested by Senior Management or Head Chefs.

To take an active role as a team member, welcoming new colleagues, assisting with their training and participating fully in all ongoing training initiatives.

As part of the larger team in maintaining the standards of the hotel, to be available for any reasonable assistance you may be requested to give in other areas of the venue as business demands.

Engaging Hospitality

To be an ambassador for the Hotel welcoming new colleagues and helping them to settle into the business.

Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests

Promoting the image and the brand of the Company at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.

Learning and Development

To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.

To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues

Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety

To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.

To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: HACCAP; food safety & hygiene procedures; licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

Qualifications:

Minimum 3 years’ experience required as a Senior Sous Chef in a similar establishment. On the job training available.

Culinary degree or food service management degree preferred. Other appropriate vocational qualifications considered.

Job Types: Full-time, Contract, Permanent

Benefits:

Canteen

Company events

Company pension

Discounted or free food

Life insurance

On-site parking

Work Location: In person

Reference ID: 310724SSC