Sales Manager
Are you a results-driven sales manager with a passion for hospitality and a flair for building lasting client relationships? Join the dynamic team at Horwood House Hotel, a beautifully refurbished country estate hotel nestled in the Buckinghamshire countryside just outside Milton Keynes.
About Us:
Horwood House is more than just a hotel. With over 100 stylish bedrooms, 15 versatile meeting and event spaces, a state-of-the-art spa, and a destination restaurant, we offer an exceptional experience for leisure, business, and events. As a privately owned, independent hotel, we pride ourselves on warm, personalized service and a forward-thinking approach.
As the Sales Manager you will proactively source new leads for direct corporate business and develop all business opportunities through focused research and defining key industry types within the UK with a main focus on local and national areas. The Sales Manager will develop new business opportunities for the hotel in line with the budget.
Key Responsibilities and Duties
- To make client visits, arrange and host FAM trips, client show-rounds and telesales to identify new business, maximising all sales lead opportunities to drive incremental and new revenue to the hotel focussing on MICE sales.
- Work proactively to uncover new business opportunities.
- Ensure excellent knowledge of accounts, pro-actively manage and build relationships with key clients to protect and increase revenue sales.
- Attend and represent the hotel at networking events.
- Support the reactive team with show rounds and conversion of enquiries.
- Attend trade shows and exhibitions to represent the hotel at industry related events
- Maintain accurate knowledge of the competitive set.
- To track and manage accounts and complete all required reports.
- To maintain, build and source all new and existing corporate rate agreements
Skills required
- You will have previous experience in the role
- A sales hungry attitude
- Excellent relationship building skills
- Proven organizational skills, work well on your own, but able to report to multiple stakeholders
- Result driven
- Positive proactive attitude and good communication skills
- Excellent Sales and Negotiation skills
Job Types: Full-time, Permanent
Pay: £35,000.00-£38,000.00 per year
Additional pay:
- Performance bonus
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Ability to commute/relocate:
- Milton Keynes, MK17 0PH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
HSpa Therapist
We are looking for experienced, pro-active individuals with a can-do attitude to work within the HSpa team to deliver a memorable guest experience. Our tranquil Spa has 6 treatment rooms offering many different packages and treatments, you will enjoy a busy and diverse workload.
What would make you the ideal candidate?
At least 1 year’s experience in a similar position and environment, with an understanding of excellence in customer service.
What you’ll receive as part of our team:
Competitive salary
28 days annual holiday (including bank holidays)
Pension
Training and development opportunities
Free staff meals
Free parking
Discounted food, beverage, spa, hotel and membership
Birthday Meal allowance
Long service rewards
Recommend a friend scheme
Uniforms
Key responsibilities
1. To have good knowledge of HSpa Operating Times and Procedures.
2. To have knowledge of booking systems and scheduling.
3. To attend relevant meetings as and when required to ensure excellent communication throughout the department.
4. To be familiar with all activities and facilities within the hotel.
5. Dealing with customer feedback in the correct manner and advising the HSpa Manager accordingly.
6. To ensure the HSpa treatment rooms, lounge areas and surrounding areas are always kept to a high standard of cleanliness and tidiness.
7. To clean and clear all HSpa areas where needed and assist with service and refreshments when required to do so.
8. To carry out treatments to a high and correct standard ensuring client confidentiality and high levels of customer care.
9. Ensure that treatments are conducted on time and not cut short so that bookings are kept to time.
10. To give aftercare advice and sell retail products at every opportunity.
11. To report to work on time using the correct clocking procedure, dressed in clean uniform and with good personal hygiene.
12. To ensure all equipment is in safe working order, maintained and serviced to the required standard and that it is stored correctly, safely and securely.
13. To be aware of budgeted targets for treatment and product sales.
14. To maintain overall client satisfaction.
15. To assist in the control of all stock within the department.
16. To complete all training assigned to you, either Face to Face or Online.
17. To be fully conversant with the hotel fire evacuation policy, attend regular training sessions.
18. Report all accidents (to guests or staff) to the HSpa or Duty Manager so that they can be recorded in accordance with the law and company procedure.
19. To maintain a high standard of conduct whilst on duty and carry out duties with professionalism and due manners.
20. To assist that the HSpa environment is welcoming to both staff and customers alike and to ensure that departmental co-operation is encouraged.
If this sounds like the ideal role for you, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Additional pay:
Tips
Benefits:
Canteen
Company events
Company pension
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Ability to commute/relocate:
Milton Keynes: reliably commute or plan to relocate before starting work (required)
Licence/Certification: NVQ Level 3 Beauty Therapy (required)
Work Location: In person
Junior Sous Chef
We have an exciting opportunity for an experienced Junior Sous Chef to come and join our kitchen team at Horwood House Hotel.
Duties and Responsibilities
To assist the Head Chef/Senior Sous Chef in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total customer satisfaction is achieved.
To assist the Head Chef/Senior Sous Chef in ensuring HACCP is in place to ensuring due diligence in preventing an outbreak of food poisoning along with supervising the work of the team, allocating special duties and responsibilities.
To assist the Head Chef/Senior Sous Chef to supervise all food preparation and production in all Kitchens.
To monitor the temperature, quality and portion size of all food served from the Kitchen areas.
To assist the Head Chef/Senior Sous Chef to set standards in conjunction with the team and maintain these standards through training and promotion of training in all areas.
Ensure good communication throughout kitchen department at all times.
To ensure the effective control of refrigeration and dry store goods to ensure that there is no waste.
To ensure that all food leaving the Kitchen is prepared and served to the pre-agreed consistent high standards, ensuring that all hot food leaving the kitchen is at the required temperature.
To ensure that all areas of responsibility are always kept sanitised and free from dust and debris, following strict and pre-agreed cleaning schedules.
To deputise for the Head Chef in their absence.
Attend meetings as requested by Senior Management or Head Chef.
To take an active role as a team member, welcoming new colleagues, assisting with their training and participating fully in all ongoing training initiatives.
As part of the larger team in maintaining the standards of the hotel, to be available for any reasonable assistance you may be requested to give in other areas of the venue as business demands.
Hotel Culture
To take an active role as a team member, welcoming new colleagues and helping them to settle into the business.
Demonstrate a “can do” attitude, helping any guests.
To be a valued member of the hotel team, helping and advising colleagues where required.
Always promoting the image of the venue and that of Horwood House.
Training and Development
To attend training sessions conducted by your Head of Department.
To ensure you perform your daily duties in accordance with the trained standards and our customer service ethos.
To attend monthly departmental meetings or any other meetings for the better performance of your role.
Your work will be assessed throughout your employment on an annual basis and a development plan will be agreed.
Health & Safety
To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, Coshh, environmental health, fire precautions, manual handling, and any other relevant policies.
Financial
To assist the Head of Department and to be responsible for all stocks held in the department, their safe storage and usage to ensure correct control of costs is achieved.
To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest.
Company Standards
1. To be dressed in a smart and professional manner in conjunction with the Quality Standards stated in your handbook.
2. To be a valued member of member of the Horwood House team, helping and advising colleagues where required, always promoting the image of the Hotel/Venue and that of the Company.
3. To comply with any reasonable request from the management team or your Head of Department.
Job Types: Full-time, Permanent
Pay: £33,000.00-£35,000.00 per year
Additional pay:
Tips
Benefits:
Canteen
Company pension
Discounted or free food
Employee discount
Health & wellbeing programme
Life insurance
On-site gym
On-site parking
Referral programme
Ability to commute/relocate:
Milton Keynes, MK17: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Restaurant & Bar Manager
Our charming hotel has just had a £6M renovation and refurbishment. Nestled in the heart of the Buckinghamshire countryside and combines heritage, comfort and warm, friendly service to create an unforgettable experience.
Built in 1911, the beautiful Grade II listed Manor House is the focal point, and the birthplace of the famous gardener, Percy Thrower. The house, lily pond and manicured Pytheas Gardens provide a truly stunning backdrop for our guests and visitors to enjoy.
A range of spectacular and flexible meeting spaces, a dedicated events team and accessible location makes Horwood House Hotel the perfect location for any event, from unique business meetings and conferences to special occasions such as weddings, birthdays and anniversaries.
What is the main purpose of the role?
To ensure the delivery of high quality food and beverages to customers. Driving, training & developing a consistently high service & customer-centred focus.
Ensuring the overall business achieves its ultimate potential in that of sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality ‘modern’ food and beverages served with style.
Key Responsibilities and Duties
To be responsible for the quality and profitability of all Food and Beverages
Bringing and keeping energy, using confidence and charisma to relax guests and create a positive atmosphere
Discuss and record customer requirements particularly for special occasions and events
Build an internal and external network, keeping up to date with current trends and the local marketplace, regularly visiting competitors.
Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results and encourage the same in the team.
Review the monthly sales performance and profit and loss of both the Restaurant & Bars business with the Ops Manager, Financial Controller, and the Exec Chef
Be responsible for the ordering, quality and probability of all beverage stock served throughout the hotel, ensuring that the amount of beverage related stock ordered meets business demands and that effective beverage controls and systems are in place to produce results in line with monthly stock takes.
To contribute to business strategy discussions to ensure the maximum results for the business are achieved
To carry out training to continually improve the skill base of the R&B Team. To also become involved with the ongoing training of the Kitchen, to assist in their product knowledge and thus improve synergy between the two areas.
Ensure all Training provided is documented and signed off by relevant staff, and that a personal development plan is in place for every member of the team.
To effectively communicate and share openly relevant business information, targets, and results with your Assistant Managers & Supervisors.
To ensure Assistant Managers & Supervisors are fully engaged and accountable for key areas delegated to them within the business. Regular 1-1 meetings, providing feedback and improvement focus in the business.
To motivate the R&B Service Team by being confident, through your personality being dynamic and positive at all times, leading from the front.
To develop marketing and sales strategies with measurable activity on an on-going basis
To be actively involved in the recruitment and selection of the Restaurant and Bar team members and to offer support to the Exec Chef in the recruitment of the Kitchen staff
Responsible for ensuring all appraisals are carried out within your Team and 6 monthly reviews carried out to ensure objectives set are active
To work alongside the Exec Chef ensuring that standards of both food service and production are consistently high and that the agreed standards are maintained and regularly tested and reviewed
To review on a regular basis the guest feedback obtained from clients, both internally and externally, and to ensure quality levels are consistently maintained to the agreed levels
To maximise productivity and minimise poor labour time
To hold a monthly meeting with the Restaurant & Bars Team with documented minutes taken
To minimise waste of man hours through effective Rostering. Ensuring no unnecessary casuals/overtime/Temporary Agency staff and to work to budgeted payroll targets set against revenue
To plan and arrange food and beverage preparation to minimise wastage
To carry out Duty Management shifts
To ensure the Restaurant & Bar is always organised to meet business demands, with particular attention being given to stock controls and payroll
To understand and to participate in all target setting activities with Assistant Managers within the team and to ensure that these are communicated effectively to all other team members and achievements are reviewed and also communicated
To encourage ethos of driving for results ensuring quality is not compromised
To be responsible for all beverage related stock items and to order all beverage items in accordance with business levels and to ensure that only agreed suppliers are utilised
To ensure that there are effective Beverage controls and systems in place that will produce acceptable results from monthly stock takes
To ensure that all food and beverages are served in good time, all service specifications are adhered to
In conjunction with Exec Chef organise and execute daily taste panels with Kitchen and Restaurant Team to underpin their existing Food and Beverage knowledge
To be responsible for implementing and continually reviewing the effectiveness of all Health and Safety Practises and procedures to ensure that we fully comply with all legislation and the Horwood House’s Health and Safety Policy
To ensure that the Weights and Measures Act and Trade Descriptions Act are always adhered to
To participate in all stock inventories at specified intervals and to be active in controlling stock in accordance with the agreed budget
Responsible for inspecting the physical aspects of all Restaurant areas and equipment and to report any defects immediately to the Hotel’s Head of Maintenance.
To ensure compliance within the Restaurant with Legal, Government and Company Policies relating to, Fire, Health and Safety procedures and ensure team are fully conversant with their responsibilities also.
To complete a monthly Health and Safety Checklist and ensure actions are completed in a timely manner.
Ensure that Risk Assessments and COSHH Assessments are carried out, reviewed yearly, training staff in all aspects
Ensure with the Exec Chef that food allergens are clearly communicated & shared on every shift, every service. Food allergen training on Inspire is a priority.
To be responsible for ensuring all administrative work is completed in a timely manner i.e. completion of employee timesheets, rotas.
To carry out any reasonable tasks requested by the Operations Manager or Senior Team
Engaging Hospitality
To be an ambassador for Horwood House welcoming new colleagues and helping them to settle into the business.
Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
Promoting the image of Horwood House at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.
Learning and Development
To deliver regular value added learning and development sessions within the business to support both business performance and personal learning
To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
Take an active role in enhancing and taking ownership for your own continuous personal development.
Health & Safety
To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.
Qualifications
Minimum 3 years’ experience required as a Restaurant and Bars Manager/in a similar role in a similar establishment. On the job training is available.
Hospitality management degree preferred. Other appropriate vocational qualifications considered.
Job Types: Full-time, Contract, Permanent
Pay: £35,000.00-£38,000.00 per year
Benefits:
Life insurance
On-site parking
Work Location: In person
Head Chef (Banqueting)
We have an excellent opportunity for an experienced Head Chef to join our award winning venue at Horwood House Hotel and a talented team of Chefs. The Head Chef will take control, accountability and ownership for the management of the department within the overall policies and controls established by the Hotel General Manager, ensuring that the Kitchen standards are delivered and budgeted profitability achieved.
To ensure at all times a high standard of cleanliness, maintenance and safety.
To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.
Key Responsibilities and Duties
To assist the Executive Head Chefs in/by performing the below duties.
To deputise for the Executive Head Chef in their absence.
To supervise in the preparation of Restaurant menu, daily specialities and any other special functions. (E.g. Banqueting).
To carry out menu costings and tasting sessions for appropriate staff in advance of menu launches.
To be able to cook dishes on the menu and any other ordered on special request to the highest standard.
To be fully conversant with:
The Hotel fire and Bomb Procedures
The Hotel Health and Safety Policy Procedures
Departmental Food Hygiene Regulations
C.O.S.H.H Regulations
Employee Handbook
To ensure all foods are purchased in a timely manner and within the Hotel Purchasing procedures and nominated suppliers.
Instructing briefing and supervising Sous Chefs, Chef de Partie and the kitchen brigade in their daily tasks, and when required assist them in their preparation of food.
To maintain high levels of communication between Sous Chefs and Chef de Parties at all times, in particular ensuring special messages / requests are dealt with promptly.
Check all food deliveries for quality, quantity and maintain close liaison with Finance dept.
Supervise the functioning of all kitchen employees, facilities, and costs and contributes to maximising the overall Food & Beverage departmental profit.
Oversees and ensures that all food is prepared to specifications in presentation and recipe
Ensures that periodic quality checks for all products, i.e. temperature checks are conducted.
Oversees the proper rotation of food to ensure quality and freshness.
Oversees and ensures that all food is prepared within acceptable kitchen times.
Oversees and ensures that all stations are properly stocked and set up.
Enforces periodic walk-throughs to ensure quality of food meets specifications.
Oversees and ensures restaurant and Health Department sanitation requirements are maintained at all times.
Establishes and maintains effective employee relations and interdepartmental working relationships.
Establishes and maintains departmental standard operating procedures.
To organise and check rosters, ensuring adequate staffing levels at all times without being wasteful with payroll.
To complete on a weekly basis, departmental timesheets, ensuring that all absenteeism, sickness, holidays and overtime are properly recorded.
Participate in interviewing, hiring, employee orientation, performance appraisal, coaching, counselling, and suspension if necessary to ensure appropriate staffing and productivity. Consult with Food & Beverage Department Heads and HR Managers, as appropriate, in performing the above duties.
Develop formal training plans and conduct on-the-job training sessions for kitchen employees.
Establishes the kitchen budget in consultancy and collaboration with the Hotel General Manager and contributes to other Food & Beverage departments’ budgeting process.
Responsible for the loading bay, receiver staff, waste compactor area, in compliance with environmental and internal green team standards.
Any other reasonable request as required.
Engaging Hospitality
To be an ambassador for the Hotel welcoming new colleagues and helping them to settle into the business.
Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
Promoting the image and the brand of the Company at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.
Learning and Development
To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.
To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
Take an active role in enhancing and taking ownership for your own continuous personal development.
Health & Safety
To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: HACCAP; food safety & hygiene procedures; licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.
Qualifications
Minimum 3 years’ experience required as a Head Chef in a similar establishment. On the job training available.
Culinary degree or food service management degree preferred. Other appropriate vocational qualifications considered.
Job Type: Full-time
Pay: £40,000.00-£44,000.00 per year
Benefits:
Canteen
Company events
Company pension
Employee discount
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Ability to commute/relocate:
Milton Keynes MK17 0PH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Housekeeping Supervisor
Join the team at Horwood House Hotel and take pride in maintaining the highest standards of cleanliness and guest satisfaction in our beautiful countryside setting.
About the Role
As a Housekeeping Supervisor, you will play a key role in ensuring a welcoming and immaculate environment throughout the hotel. You’ll lead the housekeeping team with fairness and efficiency, making sure that guest roo
