Vacancies

Your next role in the heart of the countryside awaits…

Set within 38 acres of stunning Buckinghamshire countryside, Horwood House Hotel is a unique blend of historic charm and contemporary elegance. With beautifully landscaped grounds, a luxurious spa, stylish bedrooms, and exceptional facilities for weddings, meetings, and leisure getaways, Horwood House is a truly special destination — and we’re looking for a Reservations Manager to help shape every guest’s journey from the very first call.

About the Role:

As Reservations Manager, you’ll be the voice and coordinator behind every memorable stay. From countryside escapes and relaxing spa breaks to exclusive group bookings and corporate retreats, you’ll ensure each reservation is handled with care, efficiency, and a touch of Horwood magic.

You’ll be responsible for maximising room revenue and occupancy through seamless coordination of all incoming bookings — including spa residential packages and group enquiries — across every channel.

Your Key Responsibilities:

Handle all room and spa package reservations with attention to detail and exceptional guest care

Coordinate with our H Spa team to book treatments and tailor guest experiences

Complete daily arrivals and reservation checks

Upsell packages and experiences using in-depth hotel and product knowledge

Respond promptly and professionally to all enquiries and correspondence

Manage group bookings from enquiry to contracting, ensuring smooth communication across hotel departments

Monitor OTA channels daily for updates, guest communication, and opportunities

Balance room inventory to ensure optimal availability and avoid lost revenue

Work closely with the Sales & Marketing teams to roll out new promotions across all channels

Support sales growth by identifying booking trends and lead opportunities

Conduct site visits and show rounds for potential bookings

Lead, support, and develop the Reservations & Spa Coordinator

Ensure all SOPs are up-to-date and followed consistently

What We’re Looking For:

A proactive, positive communicator with a passion for hospitality

Strong organisational and multitasking abilities

Excellent relationship-building and negotiation skills

Confidence in handling multiple systems and booking platforms

At least 1 year of experience in sales or reservations within a hotel or spa environment.

Why Work With Us?

At Horwood House Hotel, we believe in creating experiences that last for both our guests and our team. When you join us, you’ll receive:

Competitive salary

Performance Based Bonus scheme – up to 10% of annual salary

28 days holiday, including bank holidays

Pension scheme

Ongoing training & development opportunities

Free staff meals and on-site parking

Discounts on spa treatments, hotel stays, dining, and gym membership

Complimentary birthday meal

Long service rewards

Recommend-a-friend scheme

Uniform provided

If you’re ready to take the next step in your hospitality career, surrounded by the peace and beauty of the countryside, we’d love to hear from you.

Salary: Up to £35000 per annum

Are you a results-driven sales manager with a passion for hospitality and a flair for building lasting client relationships? Join the dynamic team at Horwood House Hotel, a beautifully refurbished country estate hotel nestled in the Buckinghamshire countryside just outside Milton Keynes.

About Us:
Horwood House is more than just a hotel. With over 100 stylish bedrooms, 15 versatile meeting and event spaces, a state-of-the-art spa, and a destination restaurant, we offer an exceptional experience for leisure, business, and events. As a privately owned, independent hotel, we pride ourselves on warm, personalized service and a forward-thinking approach.

As the Sales Manager you will proactively source new leads for direct corporate business and develop all business opportunities through focused research and defining key industry types within the UK with a main focus on local and national areas. The Sales Manager will develop new business opportunities for the hotel in line with the budget.

Key Responsibilities and Duties

• To make client visits, arrange and host FAM trips, client show-rounds and telesales to identify new business, maximising all sales lead opportunities to drive incremental and new revenue to the hotel focussing on MICE sales.
• Work proactively to uncover new business opportunities.
• Ensure excellent knowledge of accounts, pro-actively manage and build relationships with key clients to protect and increase revenue sales.
• Attend and represent the hotel at networking events.
• Support the reactive team with show rounds and conversion of enquiries.
• Attend trade shows and exhibitions to represent the hotel at industry related events
• Maintain accurate knowledge of the competitive set.
• To track and manage accounts and complete all required reports.
• To maintain, build and source all new and existing corporate rate agreements

Skills required

• You will have previous experience in the role
• A sales hungry attitude
• Excellent relationship building skills
• Proven organizational skills, work well on your own, but able to report to multiple stakeholders
• Result driven
• Positive proactive attitude and good communication skills
• Excellent Sales and Negotiation skills

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Ability to commute/relocate:

• Milton Keynes, MK17 0PH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Horwood House Hotel, a stunning country house set within 38 acres near Milton Keynes, is seeking a proactive and people-focused Assistant HR Manager to join our growing team. You will be delivering exceptional HR practices that enhance employee experience, engagement, and operational excellence across the hotel.

About the Role

As Assistant HR Manager, you will be at the heart of our people operations, ensuring that recruitment, onboarding, learning, payroll, employee engagement, and HR compliance are managed efficiently. This is a hands-on role ideal for a professional passionate about hospitality and people, looking to make a real impact in a fast-paced, service-led environment.

Key Responsibilities

Recruitment & Onboarding

Manage full-cycle recruitment, from advertising roles to shortlisting, interviews, and pre-employment checks.

Work with owner-approved agencies for managerial vacancies.

Develop and implement recruitment strategies to attract top talent.

Prepare new starter documentation and deliver structured inductions tailored to each role.

Employee Relations

Advise and support managers on performance management, sickness, disciplinary, and grievance matters.

Ensure timely completion of employee reviews and appraisals.

Learning & Development

Assess training needs and deliver comprehensive programs, including H&S, Guest Relations, and hotel operations.

Organise in-house and external training, apprenticeships, and continuous professional development initiatives.

Maintain accurate training records and manage the Learning Management System (Flow).

Payroll & Rewards

Provide accurate payroll data to Finance and maintain HRIS records.

Support pay reviews and the annual performance cycle.

Employee Engagement

Develop colleague recognition and reward programs, including long-service recognition.

Organise employee engagement initiatives, social events, and forums to embed company values.

HR Operations & Compliance

Liaise with the hotel’s external HR consultant on all HR matters.

Maintain accurate employee records in compliance with GDPR.

Review and update HR policies and procedures regularly.

Provide practical HR guidance and hands-on support to GM, HMs, and HODs.

Manage operational tasks including uniforms, IT access, and HR communications.

About You

CIPD Level 3 qualified (or working towards Level 5) or equivalent HR experience.

Previous HR experience, ideally in hospitality or service-focused sectors.

Strong knowledge of HR practices, employment law, and employee engagement strategies.

Excellent organisational, communication, and interpersonal skills.

A proactive, approachable, and hands-on professional with a passion for people.

What We Offer

Competitive salary & benefits package.

Opportunities for career growth and professional development.

Staff discounts on food, beverages, and hotel stays.

Free parking and meals on duty.

A supportive, collaborative, and vibrant working environment.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Health & wellbeing programme

Life insurance

On-site gym

On-site parking

Referral programme

Education: Bachelor's (required)

Experience:

HR in Hotel Background: 2 years (required)

Licence/Certification: CIPD Level 3 or above (required)

Work Location: In person

Housekeeping Assistant (Part-Time – 30 Hours)
Location: Horwood House Hotel, Little Horwood, Buckinghamshire

About Us
Horwood House Hotel is a stunning countryside retreat set in 38 acres of landscaped gardens, just 11 miles from Milton Keynes. With elegant rooms, stylish dining, a luxury spa, and newly renovated event spaces, we deliver a warm, memorable experience to every guest.

The Role
We’re seeking a reliable and detail-focused Housekeeping Assistant to join our team on a part-time basis (30 hours per week). You’ll help ensure our guest rooms and public areas are clean, welcoming, and maintained to the highest standards.
Please note: You will be expected to work variable hours, including weekends and bank holidays, as part of a rota.

Key Responsibilities:

• Clean and prepare guest rooms and public spaces
• Replenish linens, towels, and amenities
• Report any maintenance issues
• Follow hygiene and safety protocols
• Work independently and as part of a team to meet daily targets

What We’re Looking For:

• Good attention to detail and a strong work ethic
• A friendly and positive attitude
• Flexibility with working hours
• Previous housekeeping experience is helpful but not essential
• Access to a vehicle is essential due to our rural location

Why Work With Us?

• Beautiful working environment
• Friendly, supportive team
• Training and development opportunities
• Staff discounts on hotel services

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 30 per week

Additional pay:

• Tips

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Ability to commute/relocate:

• Milton Keynes, MK17 0PH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Join Our Team at HSpa – Where Wellness Meets Excellence

We’re looking for experienced, proactive spa therapists to join our friendly team at HSpa on a zero hours contract, offering flexible shifts and a competitive rate of £14 per hour.

Our tranquil spa has six treatment rooms and offers a wide range of treatments and packages. You’ll help deliver outstanding guest experiences in a supportive, professional environment.

What We’re Looking For:

• 1+ year of experience in a similar role
• Strong customer service skills
• Well-presented, reliable, and professional
• Team player with great communication

What You’ll Get:

• £14 per hour
• Flexible hours
• 28 days holiday (pro rata)
• Pension scheme
• Free staff meals and parking
• Discounts on spa, hotel, food & drink
• Birthday meal allowance
• Long service rewards
• Training & development
• Uniform provided

Key Duties:

• Perform high-quality treatments with care and professionalism
• Maintain a clean, welcoming spa environment
• Keep bookings on schedule and promote retail products
• Assist with guest service and spa cleanliness
• Follow all health & safety procedures

Ready to join a spa where your skills are valued and your work makes a difference? We’d love to hear from you!

Pay: £14.00 per hour

Additional pay:

• Tips

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• NVQ Level 3 Beauty Therapy (required)

Work Location: In person

We are expanding our Maintenance Team!

We are looking for an experienced maintenance assistant with a can-do attitude to work within our maintenance team.

What is the main purpose of the role?

To complete all maintenance related work within the hotel and grounds in a timely manner to ensure that the company standards are maintained.

Key Responsibilities and Duties

To ensure that all reactive and planned preventative work is completed effectively while working with all departments within the hotel

To ensure that all work is completed in a timely manner and that works areas are left clean and tidy

To ensure that all company internal disciplines and procedures are established and followed in order to maintain a safe working environment

To support all procedures in maintaining brand standards and consistency.

To ensure that there is minimum disruption to guest and that all work is of the highest quality and that standards are maintained within the hotel.

To support property audits within the hotels and complete any action points in a timely manner

To implement good practices and new technologies to conserve/optimize energy wherever possible

To record benchmarking data including meter readings

To report on maintenance stock levels to the Maintenance Manager

To respond to any enquiry within the guidelines agreed by the hotel

To be fully aware of the Hotels’ facilities and take every opportunity to ensure the hotel is maintained to an exceptional standard

To identify issues and address them in a pro-active manner

To ensure effective record keeping of all maintenance work is up to date

To attended any communication meetings where appropriate to represent the department

To work with the systems in place to ensure that all maintenance issues are addressed in a timely manner

To ensure weekly updates are reviewed and acted upon

To support the hotels environmental initiatives and policies in a proactive manner

To ensure that quality standards are maintained

To attend any training meetings as required for the better performance of your role

To comply with Company and statutory procedures relating to fire, hygiene, health and safety

To undertake any other reasonable request from a member of the senior management team

Engaging Hospitality

To be an ambassador for the hotel welcoming new colleagues and helping them to settle into the business.

Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests

Promoting the image and of the company at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.

Learning and Development

To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.

To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues

Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety

To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.

To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

Reference ID: 12.09.25

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Referral programme

Experience:

• Maintenance: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person