This privacy policy explains how we use any personal information we collect about you when you use this website or stay at our hotel.
Topics:
What information do we collect about you?
How will we use the information about you?
Your rights
Keeping your information
How we secure your information
Marketing
Cookies
Changes to our privacy policy
How to contact us
What information do we collect about you?
At various times, we will be obliged to ask you, as a Horwood House customer, for information about you and/or members of your family, such as:
Contact details (for example: last name, first name, telephone number, email)
Personal information (for example: date of birth, nationality)
Information relating to your children (for example: first name, date of birth, age)
Your credit card number (for transaction and reservation purposes)
Your membership number if you are a member
Your arrival and departure dates
Your preferences and interests (for example: preferred floor, type of bedding, sports, cultural interests)
Your questions/comments, during or following a stay in one of our hotel
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
How will we use the information about you?
We use your information in a number of different ways; primarily to fulfil a contract and also provide excellent service to our customers— what we do depends on the information. The section below sets this out in detail, showing what we use the information we collect for.
Contact Details
To manage the reservation of rooms and accommodation requests along with other hotel services
To manage your stay in the hotel, rooming lists, restaurant bookings, special requests and services
To monitor your use of hotel services
To manage invoicing and payment records
Personal Information
To improve hotel services and the guest experience, to join our marketing communications if you have opted in, to assist with the promotion of our products and services.
Information Relating to your Children
Limited to name, nationality and DOB, only supplied by an adult to manage their stay in the hotel.
Credit Card Number
To guarantee bookings and take payment.
Membership Number
To record the use of services and supply member benefits.
Arrival & Departure Dates
To manage your reservation/booking.
Preferences & Interests
To enhance and personalise a guest’s stay with us and improve the services we offer
Comments & Feedback
To collect information to improve our services and monitor customer experience.
Your rights
You have rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or export elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us at info@horwoodhouse.co.uk.
Keeping your information
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.
We’ll also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
How we secure your information
Horwood House takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards. We apply the controls detailed in the Payment Card Industry Data Security Standard (PCI-DSS) to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
For example:
Policies and procedures
We have measures in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data.
We place appropriate restrictions on access to personal information
We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely
We conduct Data Protection Impact Assessments (DPIA) in accordance with legal requirements and our business policies
To protect your online transaction, we use SSL technology and your personal information will be automatically encrypted or encoded before being sent over the internet. When you enter a secure portion of our site an image of a closed lock should appear in your browser window. We undertake not to share any personal information provided by you with any third parties.
Training for employees and contractors
We provide privacy, information security, and other applicable training on a regular basis for our employees who have access to personal information and other sensitive data.
We take steps to ensure that our employees, and contractors where possible, operate in accordance with our information security policies and procedures and any applicable contractual conditions.
3rd party provider risk management
We require, through the use of contracts and security reviews, our third-party providers to protect any personal information with which they are entrusted in accordance with our security policies and procedures.
Marketing
We would like to send you information about products, services, news, events and offers for Horwood House Hotel. If you have consented to receive marketing, you can still opt out at a later date.
You have the right, at any time, to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email info@horwoodhouse.co.uk
Cookies Policy
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. Our third-party advertising partners may use advertising cookies to show you advertisements, both on and off our sites, that are based on your interests. We may allow third parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. They also limit the number of times that you see an advert and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.
Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.
How to contact us
If you:
Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
You can contact the team by emailing us at: info@horwoodhouse.co.uk
Or if you’d like to, you can write to us at:
Horwood House Hotel
Mursley Road
Little Horwood
Milton Keynes
MK17 0PH
Terms & Conditions
Cancellation Policy: Advanced Purchase bookings and special rates are fully pre-paid reservations and are non-refundable, non-cancellable and non-transferable. If you are unable to travel as a result of COVID restrictions, your booking can be transferred to a later date, within 6 months of the original booking date, subject to availability.
Our Best Available rates are able to be cancelled until 2pm on the day of arrival, fully refundable.
Deposit Policy: All reservations require a credit card to guarantee the booking.
Check-in time is 3 pm
Check-out time 11 am
Rates are subject to change.
Parking is available free of charge, we have 6 electric vehicle charging spaces (charges do apply).
The Hotel property is completely non-smoking inside – there are designated smoking areas outside the property. Charges apply for any guests breaching this policy.
A pre-authorised credit card is required on arrival if a guest wishes to make charge-backs to their hotel bedroom account.
Meal inclusive rates are for Harry’s Bar and Kitchen dining only. Dinner inclusive rate – £30.00 per person dinner allowance.
Family Policy – Children under the age of 18 years must be accompanied by an adult at all times.
Pet Policy – We have a limited number of dog friendly rooms that can be booked at a supplement cost of £25.00 per stay. Please contact the hotel to book direct as these need to be allocated at the time of booking.
Additional Cancellation Policy – Early departure after checking-in will incur additional 1 night full charge including tax.
Early Check In is subject to availability, Late Checkout is subject to availability. Charges apply.
Extra Child – Charged depending on the child’s age, please contact the hotel direct to ensure a suitable room has been booked.
Please contact the hotel in advance to add on any extra beds or cots for children as these are subject to availability.
Credit card may be charged prior to the guest’s arrival if a pre-paid advanced purchase rate has been booked.
Spa Day for Two Competition Terms & Conditions
The Spa Day competition is for residents of the United Kingdom. Entrants must be aged 18 years or over.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
The competition will run from 25th January 2026 to 25th January 2027. Four winners will be selected at approximately quarterly intervals.
No responsibility can be accepted for entries not received for whatever reason.
The promoter shall not be held liable for any failure to fulfil its obligations due to circumstances arising from a force majeure event beyond its reasonable control.
Any changes to the competition will be notified to entrants as soon as possible by the promoter.
Winners will be selected at random from eligible entries. Horwood House reserves the right to disqualify entries that appear to be fraudulent, automated, incomplete, or otherwise in breach of these terms.
The prize is as follows:
A Spa Day for Two (Sun-Fri)
These prizes cannot be exchanged for cash.
This competition is in no way sponsored, endorsed, or administered by, or associated with, any social media platform.
The prize winner will be notified via email. If the prize is not claimed within 14 days, the prize may be withdrawn and a replacement winner selected.
If the winner cannot be contacted or they do not claim their given prize within 14 days of notification, we reserve the right to withdraw the prize and pick a replacement winner.
By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions and to have signed up to our newsletter mailing list.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
Any personal data related to the winners or other entrants will be handled in accordance with current UK data protection legislation and will not be shared with third parties without the entrant's prior consent.
You are providing your information to Horwood House, and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found.
Local Hero 2026 – Terms and Conditions
Promoter and eligibility
- The promoter is Horwood House Hotel, Mursley Road, Little Horwood, Milton Keynes, Buckinghamshire MK17 0PH. The competition is run in partnership with Aylesbury Waterside Theatre, Exchange Street, Aylesbury, Buckinghamshire HP20 1UG.
- The competition is open to UK residents aged 18 or over who nominate an individual aged 18 or over who lives, works or volunteers in Buckinghamshire or Milton Keynes.
- Employees of Horwood House Hotel, ZIZ Hospitality, Aylesbury Waterside Theatre, ATG Entertainment and their immediate families or households may not enter or be nominated.
- Entry is free and no purchase, pantomime booking or hotel booking is necessary. Internet access is required. This Local Hero competition is separate from the Horwood House Family Afternoon Tea ticket-buyer prize draw launching on 23 November 2026.
How to enter
- Entries open on Monday 28 September 2026 and close on Friday 30 October 2026 at 23:59. Entries received after the closing time will not be considered.
- To enter, complete the nomination form on the Horwood House website and explain in 50 to 300 words why the nominee should be recognised as the 2026 Local Hero.
- Self-nominations are not accepted. Each entrant may submit one nomination for each nominee. More than one person may nominate the same individual, but repeated nominations will be consolidated and will not increase that nominee’s score.
- The entrant must have the nominee’s permission to provide their name, location and story. The entrant must not include sensitive personal information unless the nominee has expressly agreed to it being shared for this competition.
- Entries must be genuine, accurate to the best of the entrant’s knowledge and must not contain unlawful, offensive, defamatory or infringing material. Automated, incomplete, fraudulent or otherwise ineligible entries may be disqualified.
- The promoter is not responsible for entries that are delayed, incomplete, corrupted or not received because of a technical failure outside its reasonable control.
Judging and winner selection
- This is a judged competition and not a random prize draw or public vote. Eligible nominations will be assessed by a judging panel that includes at least one independent judge.
- The panel may contact the entrant or nominee to verify material information. If information cannot be verified within a reasonable period, the promoter may select another nominee.
- In the event of a tied score, the tied entry with the higher positive-impact score will be ranked first. If the entries remain tied, the independent judge will make the final decision. The names of the judges will be available on request.
- The judging decision is final, except where the promoter identifies an administrative or eligibility error. No correspondence will be entered into about the merits of individual entries.
The prize
- There is one prize for one winning nominee. The prize consists of an overnight stay for two at Horwood House and a family ticket for four to a performance of Sleeping Beauty at Aylesbury Waterside Theatre.
- The overnight stay and pantomime tickets may be redeemed separately. The hotel stay must be booked in advance for an eligible date within six months of the announcement and is subject to availability. The family ticket is valid only for 1pm & 5.30pm performances on Saturday, 2nd January, and 1pm & 5.30pm performances on Sunday, 3rd January.
- The prize includes only the items expressly stated or subsequently confirmed in writing by the promoter. Travel, parking, theatre refreshments, upgrades and other personal expenses are not included unless expressly stated.
- At least one adult must accompany any guest under the age required by the venue’s admission policy. The winner should tell the relevant venue about accessibility or dietary requirements when accepting and booking the prize so that available arrangements can be discussed.
- The prize is non-transferable, may not be resold and has no cash alternative. If a prize element becomes unavailable for reasons outside the promoter’s reasonable control, the promoter may offer a reasonable equivalent.
Notification and fulfilment
- The promoter expects to contact the entrant connected with the provisional winner by email or telephone on or before Thursday 5 November 2026. The entrant must help the promoter make contact with the nominee promptly.
- The provisional winner must confirm acceptance and eligibility within 72 hours of contact. If they cannot be contacted, do not respond, decline the prize or cannot use it under the stated conditions, the promoter may offer the prize to the next highest-scoring eligible nominee.
- The winner is expected to be announced during the week commencing Monday 9 November 2026, once acceptance and the appropriate publicity permissions have been confirmed.
- The promoter will arrange the prize directly with the winner. The pantomime tickets must be used for the confirmed eligible performance and cannot be exchanged for another production unless the promoter agrees otherwise in writing. The Horwood House overnight stay may be booked separately within six months of the announcement, subject to availability and hotel booking conditions.
Publicity and winner information
- The winner may be invited to take part in reasonable publicity relating to the competition. Any use of the winner’s full story, image, video or direct quotation will be discussed and agreed with them separately before publication.
- To show that a valid award took place, the promoter may make the winner’s surname and county available to anyone who requests this information within 30 days of the announcement. Entrants and nominees may object to publication or ask for the amount of information published to be reduced by emailing info@horwoodhouse.co.uk. The promoter may still provide the information privately to the Advertising Standards Authority if required.
Personal information
- Personal information will be used to administer the competition, check eligibility, contact the entrant and nominee, arrange the prize and manage agreed publicity. Relevant details may be shared with Aylesbury Waterside Theatre, ATG Entertainment and Pic PR only where necessary for those purposes.
- Competition entry will not automatically add the entrant or nominee to a marketing list. Any marketing consent must be requested separately and remain optional.
- Personal information will be handled in accordance with applicable UK data protection law and the Horwood House privacy policy at https://www.horwoodhouse.co.uk/privacy-policy.html.
General
- The entrant keeps ownership of their written nomination but grants the promoter a non-exclusive, royalty-free licence to use it for judging and competition administration. Any wider promotional use will be subject to the permissions described above.
- The promoter may cancel, suspend or amend the competition only where circumstances outside its reasonable control make this necessary. Any change will be communicated clearly and will not unfairly disadvantage eligible entrants.
- The promoter accepts no responsibility for loss, damage or injury arising from acceptance or use of the prize, except where liability cannot lawfully be excluded.
- This competition is not sponsored, endorsed, administered by or associated with Facebook, Instagram, TikTok, X or any other social platform used to promote it.
- These terms and conditions are governed by English law. Entrants retain any mandatory rights they have to bring a claim in the courts applicable to their place of residence.
- By entering, the entrant confirms that they have read and agree to these terms and conditions.
