Back Manor
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Horwood-2-6554
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If you are passionate about guest experience and providing genuine hospitality; if you take pride in your work and are looking to build a career with like-minded, team-oriented hospitality professionals; please see below for our current vacancies:

Wedding in manor house

Full time, permanent

What is the main purpose of the role?

• Responsible for maintaining and maximising sales revenue within the weddings and special events department.
• You will ensure all details on weddings and social events enquiries are recorded accurately and planned until the day of the wedding/event takes place, assist in achieving budgets and targets set for this area and the overall budget of the hotel, through effective use of yield policy and overall promotion of the product and services of the hotel.
• Conducting hotel show rounds in professional manner

What would make you the ideal candidate?

  • At least 1 years experience in a similar role
  • A friendly, proactive and can do attitude
  • Sales experience and a people person
  • An interest in weddings and special occasions and making memorable moments for guests

Skills required:
• Excellent organisational skills and the ability to prioritise tasks
• The ability to perform well under pressure and remain calm
• The ability to multitask and prioritise your own workload
• Attention to detail to ensure that every aspect of an event is perfect
• Strong problem-solving skills and the ability to think on their feet when unexpected events occur
• Strong negotiation skills
• Excellent communication skills both written, verbally and in person
• Service focused with a commitment to delivering the highest standards
• A high level of IT skills including outlook, word & excel
• The ability to constructively challenge company procedures and recommend amendments which will have a benefit to the company.

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa, hotel and membership
  • Birthday Meal allowance
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

To apply for this position, please send your CV to [email protected]

Department/Team: Sales Office

Reporting to: Sales Office Manager & Director of Sales

Full Time

Role Overview: This is an exciting and diverse role within the Sales Office Team with plenty of different events and meetings to get your teeth stuck into! Working alongside a great team of experienced, proactive and organised operations and sales individuals, you will play a vital role in planning and organising all final details for meetings and events within Horwood House, from conferences to small board meetings. You will take lead from contract stage and throughout the event journey from initial meetings with the client to post event feedback and relationship building. Customer service is key and we are looking for a outgoing, friendly individual who loves to provide pro-active service and attention to detail.

Communication makes the world go round and its certainly an important skill when it comes to delivering effective and successful events. You will be expected to liaise with all of the operations team, kitchen and even housekeeping to ensure all information is relayed accurately and in a timely manner. Administration is a big skill for this role with event sheets needing detailed requests and requirements all entered into our PMS system. All contracts, deposits and details need to be handled efficiently and within set deadlines.

This role really will keep you interested and busy with such a varied selection of clients, deliverables and events!

What would make you the ideal candidate? 

  • 1 year’s experience in a relevant role
  • Familiar with using different systems and IT programs including microsoft office
  • Good people skills and enjoy talking to people
  • Service focussed with commitment to delivering high standards

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa treatments, hotel stays and membership
  • Birthday Meal
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

If this sounds like the ideal role for you, we’d love to hear from you, please send your CV and cover letter to [email protected]

Full Time

An busy, engaging and helpful role within the Horwood House hotel Food & Beverage Team and events!

We are looking for an experienced, pro-active individual with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure focusing on Meetings, Weddings & Events. Our newly renovated function rooms host a variety of guests from small corporate meetings to big conferences and weddings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service. A friendly people person who enjoys working in a fast paced environment with a can do management style and enjoys delivering genuine hospitality.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this role sounds like you, we would love to hear from you!

To apply for this role, please email your CV to [email protected]

A skilled, creative and exciting role within the Horwood House Hotel Kitchen Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s, Afternoon Teas as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service. The ideal candidate will have a creative culinary skills, a proactive and friendly attitude, enjoys working as part of a team and is looking for a new exciting environment.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Department/Team: Kitchen

Reports to: Exec Head Chef /Sous Chefs/Senior CDP

Full time

An exciting role within the Horwood House Hotel Kitchen Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Harrys

Department/Team: Kitchen

Reports to: Executive Head Chef/Sous Chef/Chef de Partie

Full time

Overview of the role:

Support the Head Chef and Sous Chef(s) in the effective running of the department.

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you

To apply for this role, please email your CV to [email protected]

Full Time

An exciting role within the Horwood House Hotel Kitchen Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

1911

Department/Team: Kitchen

Reporting to: Head Chef

What is the main purpose of the role?

Assist kitchen and food service staff in ensuring the cleanliness of the kitchen as well as fetching and carrying food.

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Harrys

Weekend/Breakfast & Evening Hours

An exciting role within the Horwood House Food & Beverage Team!
We are looking for enthusiastic, pro-active individuals with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
Experience in a similar position and environment with a firm understanding of excellence in customer service within a food and beverage outlet. A friendly and open personality who enjoys working in a large team and interacting with people.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to [email protected]

Reception

Department/Team: Front Office

Reporting to: Front of House Manager & Head Receptionist

Full time

Main duties/responsibilities:

The purpose of this role is to greet guests with a warm welcome and departure, provide excellent customer service and work closely with other departments to ensure the smooth running of the hotel and guest experience.

An exciting role within the Horwood House Hotel Front of House Team!
We are looking for an experienced, pro-active individual with a can-do attitude to work within our reception team to deliver a memorable guest experience. Our newly renovated restaurants, bedrooms and function rooms host a variety of guests from corporates to families and everything in between. Welcoming guests from arrival to departure you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service. The ideal candidate will have a friendly and open disposition and be a people person, enjoying interacting with guests and team members alike. Strong administration and customer service skills essential!

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Department/Team: H Spa

Reporting to: H Spa Manager

Full time or Part time

Job Purpose:
To provide excellent beauty therapy treatments to clients with the highest levels of customer care, promoting enjoyable & memorable experiences for all guests and members.

An exciting role within the Horwood House Hotel H Spa Team!
We are looking for an experienced, pro-active individual with a can-do attitude to work within our Spa Team to deliver a memorable guest experience. Our newly renovated hotel and spa hosts a variety of guests from corporates to families and everything in between. Treating guests to a wonderful pampering experience from facials to massages and nail treatments using the Caudalie product brand you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Department/Team: H Spa

Reporting to: Spa Manager

Full time

Job Purpose:
Supplying the highest possible levels of customer care and service whether in the public eye or back of house areas.

Key responsibilities:

To carry out opening and closing procedures with specific emphasis on checking all security aspects.

To be fully aware of the Spa Reception, Gymnasium, Pool, Sauna and Steam Room procedures and to ensure that these are adhered to at all times.

To oversee the control of the daily takings throughout the day, to finish each day be recording all monies taken on a Daily record sheet, to ensure that all takings are deposited with the Hotel reception, and signed for.

To ensure that any problems, breakdowns etc. are reported to the Manager and promptly rectified in order that our level of customer care may remain high.

To understand and operate the reception computer, ensuring usage by both members and guests is properly controlled and efficiently recorded.

To understand and operate Daily Bookings Sheet. To support with administering all revenue within the club.

To operate all bookings for Classes and to ensure that the reception desk is run efficiently and that all persons entering the club are correctly registered.

To be responsible for the supervision and safety of guests and members of the club in accordance with Horwood House Hotels procedures on Health and Safety regulations.

To make suitable number of tours of the Leisure & Spa facilities making checks on the stock of towels, tissues, soap and toilet paper etc. and to ensure that adequate stock is available at all times.

To be responsible for the smooth operation of the Leisure & Spa whist on duty, carrying out regular test on the swimming pools and to take immediate action should the results of these tests pose any danger to users. To check all areas of the club on an ongoing basis throughout the day undertaking tasks listed on the Daily Task & Cleaning sheet.

To ensure that the Leisure & Spa is opened and closed at the published times and is run to prescribed Company standards when on duty.

To be able to sell memberships to potential members, using the established sales procedures.

To attend all training, as required.

To adhere to all company procedures on health and safety and hygiene including maintaining cleanliness of work areas at all times.

To attend any departmental and training meetings as required.

To be dressed in a smart and professional manner in conjunction with the Grooming Standards stated in your handbook.

To ensure personal grooming is of high standard, maintaining a pressed uniform, hair tied up if long, minimal jewellery, and no over use of makeup.

To undertake any other reasonable duty as requested by a member of the
Management team.

To comply with all health and safety legislation.

To be fully aware of the:
• Accident reporting procedure
• Maintenance fault reporting procedure
• Fire policy for your department
To understand how the Hotel’s health and safety policy affects your
department and how it links in with the rest of the Hotel.

To be a valued member of member of your Hotel team, helping and
advising colleagues where required, promoting the image of the Hotel and
that of the Company at all times through active sales activity and a positive
approach.

The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements.

It is a requirement of the Hotel that employees make themselves available to attend training and communication meetings as required for which advance warning will always be given.

To apply for this role, please email your CV to [email protected]

Full Time

An interesting, unique and diverse role within the Horwood House Front of House team!

We are looking for an experienced, pro-active individual with a can-do attitude to work with the whole hotel to deliver a memorable guest experience. Our newly renovated function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service. Flexible individual with a pro-active management style and ability to multi-task. You will need to take responsibility of the hotel during the night with a team to support, duties such as reception, event & conference set up, clear downs, cleaning, security and general guest care.

 

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to [email protected]

An exciting role within the Horwood House Front of House team!

We are looking for an experienced, pro-active individual with a can-do attitude to work with the whole hotel to deliver a memorable guest experience. Our newly renovated function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service, a flexible working attitude and a can do attitude!

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available
If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

An shiny, fluffy, squeaky clean role within the Horwood House Hotel Housekeeping Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the Housekeeping team to deliver a memorable guest experience within our bedrooms. Our newly renovated hotel, refurbished bedrooms and public areas have been completed to an exceptional high standard, maintaining these you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

A firm understanding of excellence in customer service, experience in a similar role maintaining high standards of cleanliness and presentation. Hardworker who is motivated and enjoys there work!

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa, hotel and membership
  • Birthday Meal allowance
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to [email protected]

Contact Us
Horwood House Hotel

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