If you are passionate about guests and providing excellent hospitality; if you take pride in your work and are looking to build a career with like-minded, team-oriented hospitality professionals; please see below for our current vacancies:

What is the main purpose of the role?

  • To ensure that all the bedrooms and bathrooms are cleaned daily, to the highest standard.
  • To ensure that the public areas and toilets of the hotel are maintained throughout the day to the highest level
  • To ensure that the Leisure Club, toilets, and changing rooms are maintained throughout the day to the highest level
  • To take on any area of housekeeping duties as directed by your Line Manager.

Key Responsibilities and Duties

  • To ensure all guest bedrooms are clean, attractive, and are always welcoming to guests
  • To ensure all public areas and toilets are clean, attractive, and are always welcoming to guests
  • To ensure all areas of the Leisure Club, including toilets and changing rooms are clean, attractive, and are always welcoming to guests
  • To work flexibly with your department and the wider hotel team. To undertake any reasonable work request flexibly and with a can do attitude at all times
  • To ensure that all cleaning activities are carried out with minimum inconvenience to hotel guests
  • To ensure that the Leisure Club stock levels of towels are at appropriate levels and any used or dirty linen removed from the area and processed accordingly
  • To be involved in the daily operation of linen control and stock rooms, keeping them clean, tidy and in good order
  • To ensure that corridors, front and back of house, are kept clear, clean and tidy
  • To assist with the processing of guest and staff laundry and dry cleaning
  • To assist with any stocktakes as requested
  • To assist in the cleaning of all soft furnishings within the hotel as requested
  • To assist in any deep cleaning duties in bedrooms public areas and Leisure club as required
  • To deal with any reasonable requests from guests in a professional manner
  • To be aware of the security procedures of the hotel and the and confidentiality of the hotel guests, staff, and property
  • To ensure lost property is handed in to the Housekeeping office immediately
  • To always be punctual, smart, correctly uniformed, and polite, courteous, and helpful to guests
  • To report any maintenance issues to your Line Manager
  • To comply with the hotel security measures including key security, guests property security and stock control security

Product Knowledge

  • To be aware of hotel facilities, restaurant/bar/leisure club opening times, disabled facilities, room types etc.
  • Knowledge of local area

Cost Control

  • To apply stock rotation of ‘first in, first out’ with regards to housekeeping supplies, therefore reducing wastage
  • To use cleaning chemicals as directed to achieve desired result and reduce wastage
  • To report any stock losses or damaged linen and understand the procedure for rejecting linen

Engaging Hospitality

  • To be an ambassador for Horwood House Hotel welcoming new colleagues and helping them to settle into the business.
  • Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
  • To always promote the image of Horwood House Hotel, through our behaviour and personal presentation ensuring we are always smart and ready for business.

Learning and Development

  • To attend and contribute to (or deliver) regular learning and development sessions carried out by your HOD or specialist within the business to support Health and Safety compliance, business performance and personal learning.
  • To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
  • Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety

  • To always ensure that the Company Health & Safety procedures are adhered to and implemented within the department, including maintaining cleanliness of work areas and store cupboards
  • Follow the correct usage instructions on all chemicals and ensure that they are stored correctly
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.
  • To comply fully with any currant and future updated safe working procedures around Covid-19 and operate to full hotel guidelines at all times
  • To be fully aware of all fire evacuation procedures
  • To report any accidents to involving guests or staff to your Line Manager
  • To report any potential hazards to your Line Manager

If you would like to apply for this role, please email your CV to [email protected]

What is the main purpose of the role?

To assist with the smooth & efficient running of the HK department, including supervision & maintenance standards.

Overview of the role

  • To ensure that high standards of cleanliness are maintained throughout the hotel, with supervision & inspection of all guest rooms and areas.
  • To liaise with reception to ensure maximum efficiency in both bedroom letting & servicing.
  • To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedure & hotel business.
  • To ensure all guest & staff laundry & dry cleaning is processed in accordance with hotel procedures, charges are raised & documentation completed for charging.
  • To record & report all faults & damage arising to maintenance.
  • To ensure all HK equipment is used safely & effectively.
  • To ensure on all occasions you observe safe hygienic working practices in order to satisfy H&S at work & other statutory legislation.
  • To assist with the HK operation as necessary, i.e. servicing of guest bedrooms etc.
  • To record, report & process lost property according to hotel procedures.
  • To be fully aware of linen procedures & assist with the linen stock takes as required.
  • To ensure all HK areas are kept clean & clear.
  • Checking public areas for cleanliness & maintenance defects.
  • To use the cleaning materials & products carefully & correctly in the prescribed manner & in accordance with COSHH regulations.
  • Carrying out special job assignments at the request of the HK manager.
  • Follow security procedures.
  • To be fully aware of the hotels services and activities.
  • To attend all training as required.
  • Adherence to all company procedures on H&S & hygiene including maintaining cleanliness of work areas at all times.
  • Maintain correct standards of dress, as laid down in the grooming policy.
  • To ensure stock levels are maintained to meet business needs.
  • To use the opera system as required to check occupancy, guest names, checking room status, etc.
  • To achieve departmental standards as defined in your standards manual & follow the procedures laid down.
  • To compile & monitor colleague rotas according to occupancy levels to ensure payroll costs are kept in line with budgets.
  • To ensure departmental inductions are carried out for new colleagues, as outlined in the departmental checklist.
  • To complete daily, weekly & monthly checklists & ensure that they are filed & communicated to relevant managers.

Duties and Responsibilities

  • To ensure all guest bedrooms are clean, attractive and welcoming to guests at all times
  • To ensure that all cleaning activities are carried out with minimum inconvenience to hotel guests
  • To deal with any reasonable requests from guests in a professional manner
  • To be aware of the security of the hotel and guests property
  • To ensure lost property is handed in and procedures followed
  • To be punctual, smart, correctly uniformed, and polite, courteous and helpful to guests at all times

Training and Development

  • To attend daily bite-size training sessions conducted by your Head of Department.
  • To ensure you perform your daily duties in accordance with the trained standards
    and the customer service ethos
  • To attend monthly departmental meetings or any other meetings for the better performance of your role.
  • Your work will be assessed throughout your employment on an annual basis and a development plan will be agreed.

Health & Safety

  • To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, Coshh, environmental health, fire precautions, manual handling and any other relevant policies.

Financial

  • To assist the Head of Department and to be responsible for all stocks held in the department, their safe storage and usage to ensure correct control of costs is achieved.
  • To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest.

Company Standards

  • To be dressed in a smart and professional manner in conjunction with the standards stated in your handbook.
  • To be a valued member of member of the Horwood House Hotel team, helping and advising colleagues where required, promoting the image of the Horwood House at all times.
  • To comply with any reasonable request from the management team or your Head of Department.

General Responsibilities

  • To ensure the accuracy of all information and respect its confidentiality.
  • To carry out any other duties as reasonably requested by your Supervisors and Management Team.
  • To ensure that you maintain high standards of guest care, both to internal and external guests and be aware of satisfiers and dissatisfies for each.
  • As part of the larger team involved in maintaining the standards of Horwood House, to be available for any reasonable assistance you may be requested to give in other areas as business demands.
  • To be a valued member of the team, helping and advising colleagues where required, always promoting the image of the Horwood House through active sales activity and a positive approach.
  • To be aware of the security of the Venue and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.

You may be called upon to perform duties comparable with the above, which describes only the primary features of the job and all other duties, which may be reasonably assigned by the General Manager. Your work will be assessed throughout your employment as deemed necessary by Management, with regular appraisals being evaluated and recorded.

To apply for this role, please email your CV to [email protected]

What is the main purpose of the role?

To provide an efficient linen par service level throughout the hotel and Guest & Staff Laundry service

Key Responsibilities and Duties

  • To dispatch to and collect linen from departments as required
  • To be involved in the daily operation of the linen room, including counting, sorting and rotation of stock (incoming and outgoing)
  • To report any stock loses or damaged linen
  • To assist with processing of guest and staff laundry and dry cleaning, ensuring charges are raised and processed
  • To assist with linen stock takes when requested
  • To wash and dry all in house soft furnishings, ensuring proper rotation of bedrooms stock, e.g. shower and net curtains, bathrobes, face cloths, cleaning rags.
  • To deliver all Lost and Found Guest Property immediately to Housekeeping Office.
  • To attend all training, as required
  • Adherence to all company procedures on health and safety and hygiene including maintaining cleanliness of work areas at all times
  • Maintain correct standards of dress, as laid down in the grooming policy
  • To be fully aware of the fire evacuation procedures
  • To report any accidents, to guests and staff and potential hazards
  • Any other reasonable request, as required by Management.
  • To assist with the deep cleaning jobs in bedrooms and public areas

Engaging Hospitality

  • To be an ambassador for the Group welcoming new colleagues and helping them to settle into the business.
  • Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
  • Promoting the image and the brand of Horwood House at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.

Learning and Development

  • To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.
  • To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
  • Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety

  • To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

To apply for this role, please email your CV to [email protected]

What is the main purpose of this role?

To ensure the relevant standards in our various F&B outlets are maintained at all times. To ensure the levels of service are maintained when the HOD is not on duty and the guests are treated with courtesy and handled in a professional manner by all staff during their stay. To ensure in the absence of HODS that all agreed departmental standards with regards to Health & Safety are maintained at all times. To ensure the staff, when serving in either our restaurant or bars, are operating in full compliance with the laws relating to weights and measures. Ensure all staff maintain a professional approach to their work.

Key responsibilities

  • To work closely with all Food & Beverage managers/supervisors to ensure the success of the operation.
  • To be responsible for the completion of specific projects as designated by the Deputy General Manager and Senior Management.
  • To attend relevant meetings as and when required.
  • To be fully aware of the business requirements as per the function sheets and to take action to ensure all guests needs are satisfied.
  • To be fully aware of all aspects of the Restaurant or Bars operation, dependant on the department to which you are assigned.
  • To organise the setup of the restaurant or bars and relevant function rooms for all events including private dining/special events.
  • To ensure the highest standards of hygiene and safety are maintained especially in the restaurant and any other food outlet areas.
  • To ensure all services are carried out in a courteous manner by staff
  • To ensure the standards laid down in relevant departmental manuals are adhered to at all times.
  • To be fully aware of the fire procedure and attend training sessions as required.
  • Maintain and promote a good working relationship within all F&B departments and senior management.
  • Report all accidents (to guests or staff) to the Duty Manager so that they can be recorded in accordance with the law and company procedure.
  • To have a complete knowledge of all Hotel facilities and be able to advise guests if required.
  • Report any complaints to relevant HOD & Duty Manager.
  • To be able to carry out all tasks within the Food & Beverage operations departments.
  • To organise and supervise specific food/beverage related functions, at all times liaising with the organiser to ensure maximum guest satisfaction (as per departmental guidelines).
  • To ensure that all staff in the various departments are well presented and in correct uniform whilst working.
  • To ensure that all staff maintain a high standard of conduct whilst on duty and carry out their duties with professionalism and due manners.
  • To advise departmental HODs of any possible improvements within the dept/hotel.
  • To ensure that all equipment is cared for to a high standard and that it is stored correctly, safely and securely.
  • To exercise a tight control on all food/beverage stocks whilst in use in all the food/beverage departments and to compile correct and accurate stock returns when necessary.
  • To be flexible in your approach to work and assist in all F & B areas when required.
  • To compile accounts (bills) for all relevant conferences and functions when in that department
  • To attend 10.00 am meeting in the absence of the HOD
  • To ensure all Food & Beverage areas, including function rooms and back of house areas are well maintained and secure at all times.
  • To conduct and record training sessions as and when required. In addition, to monitor the training requirements for F&B outlets.
  • To deputise for Managers at functions where and when necessary.
  • To ensure that all revenue is posted on time and correctly relating to food/beverage service.
  • Be aware and ensure the implementation of the Weights and Measures Act as well as Food Hygiene requirements.
  • To ensure that the restaurant is kept to a clean and presentable standard
  • To ensure that all cash procedures are adhered to and followed at all times
  • To openly promote an environment that is welcoming to both staff and customers alike and to ensure that departmental co-operation is encouraged.
  • To undertake Duty Management shifts as applicable.

Statutory Requirements 

  • To ensure you are fully conversant and ensure complete compliance with the following:

Health and Life Safety legislation
Fire Systems
Fire Evacuation Procedure
Company Food Policies & Procedures
Food Hygiene legislation
Liquor Licence legislation and trading standards
Accident and Incident reporting procedure
Maintenance reporting procedures
Hazard procedures
Disability Discrimination
Data Protection
Cash Handling

  • To carry out daily spot checks to ensure all reporting departments are complying with Health & Safety regulations e.g. Fire Doors clear, hygienically clean and tidy.
  • To ensure cleaning schedules are used, maintained, filed and recorded.
  • To ensure you and your reporting departments report any faults or potential hazards, and ensure vigilance in the hotel becomes common working practice.
  • To respect and monitor compliance with Data Protection, keeping all personal details for guests &/or employees discreet and confidential i.e. names, addresses, telephone numbers, credit card details, room numbers.

Training 

  • All staff receive “On Job and Bite Size Training”
  • All training is recorded as per Company Policy and Procedure.
  • All new starts are scheduled to attend Induction
  • All staff receive their one week, four week and twelve week reviews
  • To ensure that all employees receive performance appraisals annually.

Customer Focus 

  • To continually strive to enhance customer service.
  • To ensure all actions reflect the mission, vision and values of Horwood
    House Hotel

Finance 

  • To assist the Head of Department and to be responsible of all stocks held in the department, their safe storage and usage to ensure correct control of cost is achieved.
  • To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest.
  • To be a valued member of your Hotel team, helping colleagues where required, promoting the image of the Hotel and that of the Company at all times through active ‘upselling’ activity and a positive approach.
  • To comply with any reasonable request from the management team or your Head
    of Department.

If you would like to apply for this role, please email your CV to [email protected]

Overview of the role

To operate consistent standards in all areas of Food and Beverage, with the main aim being guest care and satisfaction. Ensuring the department operates to agreed hotel standards.

Duties and Responsibilities

  • To supply the highest possible level of guest care and service to the
    guests, internal and external.
  • To understand and adhere to the statutory food hygiene rules and
    regulations as required by law.
  • Ensure you are fully conversant with all equipment within the
    department in order to utilise the equipment’s maximum potential.
  • In the absence of a senior colleague you are to meet and greet and
    seat the guests at their tables ensuring they are satisfied with their meals
    and service they receive.
  • To ensure the Restaurant/Bar/Event location is laid correctly for food
    service requirement.
  • To ensure that any relevant buffet service is stocked correctly and
    items replaced as necessary, ensuring the full selection is available at all
    times.
  • To have a basic knowledge of all food that is on the menus and
    understand what accompaniments are to be served with each dish.
  • To be fully aware of, and act in accordance with, all allergens
    information & dietary contents of all served food & beverages.
  • To report all comments, compliments and criticisms to HOD or member of Management on duty.
  • Ensure all tableware is clean and polished and placed on the tables in accordance with standards.
  • To make all guests feel welcome and comfortable.
  • Be responsible for the daily cleaning of the department/clear down at the end of the event.
  • To assist other departments in their busy/peak periods if required,
  • To ensure lights, electricity, gas and water are not used unnecessarily in the whole centre.
  • To co-operate with other departments to your best ability to ensure guest satisfaction.
  • To understand and adhere to the statutory licensing, safety and hygiene rules and regulations as required by law.
  • To assist in the set up, service and break down of any occasional bars as directed, drawing from stores suitable stocks for the satisfactory operation of that occasional bar, via duplicate requisition. Recording stock consumed, either cash or account and returning the balance to stores for evaluation by the Management.
  • To handle cash, issue change and use cash register in accordance with venue policy.
  • To write out dockets and charge drinks to correct resident, ensuring name, room number and signature.
  • To greet guests, take and price orders for everything available for sale and serve according to the standard of the venue with good social skills.
  • To adhere to control procedures as set by Management for the security of monies and stock. To ensure that unauthorised personnel are kept out of the bar area at all times.
  • Clear beer/lager lines as required.
  • Cover any extra licensing hours due to special functions etc.

Colleagues Values

  • To take an active role as a team member, welcoming new colleagues and helping them to settle into the business.
  • Demonstrate a “can do” attitude offering assistance to any guests.
  • To be a valued member of the Horwood House Hotel, helping and advising colleagues where required.
  • Promote the image of the hotel and that of the Company at all times.

Training and Development 

  • To attend regular bite-size training sessions conducted by your Head of Department, or any senior member of staff.
  • To ensure you perform your daily duties in accordance with the trained standards and our customer service ethos.
  • To attend monthly departmental meetings or any other meetings for the better performance of your role.
  • To attend any training required and/or promptly complete on line training as allocated to ensure that your skills and knowledge remain current.
  • Your work will be assessed throughout your employment on an annual basis and a development plan will be agreed.

Health and Safety 

  • To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

Financial 

  • To assist the Head of Department and to be responsible for all stocks held in the department, their safe storage and usage to ensure correct control of costs is achieved.
  • To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest.

Company Standards 

  • To be dressed in a smart and professional manner in accordance with Company standards and as stated in your handbook.
  • To be a valued member of member of the Hotel and Company team, helping and advising colleagues where required, promoting the image of the Hotel/Venue and that of the Company at all times.
  • To comply with any reasonable request from the management team or your Head of Department.

General Responsibilities

  • To ensure the accuracy of all information and respect its confidentiality.
  • To carry out any other duties as reasonably requested by your Supervisors and Management Team.
  • To ensure that you maintain high standards of guest care, both to internal and external guests and be aware of satisfiers and dissatisfiers for each.
  • As part of the larger team involved in maintaining the standards of the Venue, to be available for any reasonable assistance you may be requested to give in other areas of the Venue as business demands.
  • To help and advise colleagues where required, promoting the image of the Venue and that of the company at all times through active sales activity and a positive approach.
  • To be aware of the security of the Venue and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.

You may be called upon to perform duties comparable with the above, which describes only the primary features of the job and all other duties, which may be reasonably assigned by the General Manager. Your work will be assessed throughout your employment as deemed necessary by Management, with regular appraisals being evaluated and recorded.

If you would like to apply for this role, please email your CV to [email protected]

What is the main purpose of the role?

The Night Manager will be responsible for the night operations of the Hotel and for maximising guest satisfaction by offering excellent guest service at all times. As the Night Manager you will be aware of all hotel procedures to be able to work alongside the heads of departments to ensure the smooth and effective running of the business by assisting in all departments as business requires.

Key Responsibilities and Duties

  • Ensure you have a great relationship with each department within the hotel to guarantee effective communication, keeping up to date on all developments within the hotel by means of briefings with the heads of departments.
  • Undertake a nightly control of postings and ensure that all revenue and payments are posted and that all departments are balanced and cashed up.
  • Ensure the night teams and all other staff on duty perform their job/duties to the required high standards, and assisting them with these.
  • Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image, genuinely engaging with every guest every time.
  • Builds and maintains effective relationships with guests, anticipating their needs where possible.
  • Search continuously for possibilities to improve guest service by listening to the feedback of guests and employees.
  • Ensure that the guest enjoys the highest quality and service.
  • Conduct courtesy calls and where necessary react to the needs of the guest.
  • Maintains knowledge of the hotel services in order to be able to sell them to guests as well as a knowledge of the local area so you can offer any recommendations to guests if needed
  • Contribute to the improvement of the functioning of the departments by making proposals related to improving the way work is conducted.
  • Remain informed at all times about the occupancy rate.
  • Responsible for fire safety and health & safety during the night.
  • Controls the lobby and entrance during the night.
  • To ensure three walk rounds of the building are completed and recorded during the night checking standards, security & safety.
  • To maximise all opportunities to sell rooms to achieve maximum occupancy at the highest possible rate.

The Ideal Candidate

  • You must have excellent communication skills combined with a strong command of the English language
  • You should possess excellent customer service skills
  • We are looking for someone who is comfortable making decisions with the ability to deal with changing priorities and work commands
  • Opera front office and Micros system knowledge are also essential

If you would like to apply for this role, please email your CV to [email protected]

What is the purpose of the role? 

The purpose of this role is to act as a Hotel Receptionist and ensure that excellent customer service
is provided

Key Responsibilities and Duties

  • Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas.
  • To be fully conversant with the Hotel’s facilities and location in order to respond to guest enquiries.
  • Anticipate guests need wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction.
  • To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments.
  • To ensure you perform all Reception duties to the required standards of performance of the
    Company and Hotel.
  • To ensure you implement and comply with the Company and Hotel audit and accounting requirements.
  • To be fully conversant with the Reservations policy and procedures.
  • To input reservations as and when required and to perform reservations checks as and when required.
  • Maximise all sales opportunities ensuring sales leads are passed to the appropriate sales department.
  • To follow the Hotel policy relating to guest comments and complaints.
  • Report any maintenance problems and ensure they are rectified, especially in relation to the
    comfort of guest and issues of health and safety.
  • To attend any departmental and training meetings as required.

Professional Conduct

  • To take an active role as a team member, welcoming new colleagues and helping them to settle into the business.
  • Demonstrate a “can do” attitude offering assistance to any guests.
  • To be a valued member of the team, helping and advising colleagues where required.
  • Promote the image of Horwood House Hotel at all times.

Training and Development

  • To attend daily bite-size training sessions conducted by your Head of Department.
  • To ensure you perform your daily duties in accordance with the trained standards and customer service ethos.
  • To attend monthly departmental meetings or any other meetings for the better performance of your role.
  • Your work will be assessed throughout your employment on an annual basis and a development plan will be agreed.

Health & Safety

  • To ensure that the Hotel Health & Safety procedures are adhered to and implemented
    within the department.
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, Coshh, environmental health, fire precautions, manual handling and any other relevant policies.

Financial

  • To assist the Head of Department and to be responsible for all stocks held in the department, their safe storage and usage to ensure correct control of costs is achieved.
  • To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest

Company Standards

  • To be dressed in a smart and professional manner in conjunction with the Standards stated in your handbook.
  • To be a valued member of member of the team and helping and advising colleagues where required, promoting the image of the Horwood House Hotel at all times.
  • To comply with any reasonable request from the management team or your Head of Department.

General Responsibilities

  • To ensure the accuracy of all information and respect its confidentiality.
  • To carry out any other duties as reasonably requested by your Supervisors and Management Team.
  • To ensure that you maintain high standards of guest care, both to internal and external guests and be aware of satisfiers and dissatisfiers for each.
  • As part of the larger team involved in maintaining the standards of Horwood House Hotel, to be available for any reasonable assistance you may be requested to give in other areas of the Venue as business demands.
  • To be a valued member of the Horwood House Hotel team, helping and advising colleagues where required, promoting the image of the Venue and that of the company at all times through active sales activity and a positive approach.
  • To be aware of the security of the Venue and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.

If you would like to apply for this role, please email your CV to [email protected]

What is the main purpose of the role?

An opportunity has arisen for us to add to our current property team. The role would suit an individual with a background and skills in property maintenance.

The maintenance assistant role is a key but varied role within the property team as you will be an important member of the team responsible for the day to day maintenance and upkeep of the hotel and grounds.

Reporting to the maintenance & property manager you will be hands on providing a 1st class service to ensure the hotel and grounds are maintained to a high standard.

Key Responsibilities and Duties

  • Reactive & preventative maintenance tasks
  • Responding to maintenance issues within the hotel
  • You will be required to proactively complete your daily jobs list with a positive eye for detail.
  • Ensuring the hotel is both safe and functional for all guests and staff
  • Completing routine compliance checks
  • Experience in one or more trades – Carpentry, Plumbing, electrical painting and decorating
  • Assisting in the upkeep of our extensive grounds. Mowing, strimming, pruning and general grounds work
  • Flexible to work shifts and weekends as required
  • Pride in your work
  • To comply with all H & S statutory regulations
  • Be an active participant in the Hotel Fire, waste management and Health and safety teams.
  • To be fully aware of the hotel’s facilities and take every opportunity to ensure the hotel/grounds are maintained to an exceptional standard
  • To identify issues and address them in a pro-active manner
  • To ensure effective record keeping of all maintenance/grounds work is up to date
  • To attended any communication meetings where appropriate, to represent the department
  • To work with the systems in place to ensure that all maintenance/grounds issues are addressed in a timely manner
  • To ensure weekly updates are reviewed and acted upon
  • To support the hotels environmental initiatives and policies in a proactive manner
  • To ensure that quality standards are maintained
  • To attend any training meetings as required for the better performance of your role
  • To comply with Company and statutory procedures relating to fire, hygiene, health and safety
  • To undertake any other reasonable request from a member of the senior management team and/or General Manager
  • To follow the health and safety procedures
  • To comply with any training given
  • To follow emergency procedures relating to contingency emergency planning and bomb procedures
  • To follow all company procedures as trained

Engaging Hospitality

  • To be an ambassador for Horwood House, welcoming new colleagues and helping them to settle into the business.
  • Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
  • Promoting the image and the brand of Horwood House at all times, through our behaviour and personal presentation ensuring we are always smart and ready for, business at all times.

Learning and Development

  • To attend and contribute to regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.
  • To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
  • Take an active role in enhancing and taking ownership for your own continuous personal development.

Health & Safety

  • To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
  • To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

If you would like to apply for this role, please email your CV to [email protected] 

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