Back Manor
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Horwood-2-6554
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If you are passionate about guest experience and providing genuine hospitality; if you take pride in your work and are looking to build a career with like-minded, team-oriented hospitality professionals; please see below for our current vacancies:

Full time, permanent

Reporting to: Director of Sales

Purchased independently in 2019, our historic and newly refurbished property is now well into its final phase of redevelopment, with the closing chapter of 18 months of renovations work. The focus continues to be on the repositioning of Horwood House Hotel as the go-to destination for hospitality from the heart. We are a meetings and events venue with personality – dedicated to creating one-of-a-kind experiences for our guests. To do that we need to develop and grow our Sales Team and that’s where you might come in!
The hotel has been transformed into a new collection of stunning spaces including 160 bedroom and suites, 15 state-of-the-art meetings and events spaces, expansive lounges and private dining rooms. It’s an exciting time for us here at Horwood House with extensive potential and fantastic opportunities to be a part of the Horwood House Hotel transformation. We are on a fascinating journey to be even better hosts, work mates and neighbours, what a time to join the team.

What is the main purpose of the role?

As the Sales Manager you will proactively source new leads in the local area and develop all business opportunities through focused research and defining key industry types whilst implementing total account management for local corporate accounts. The Sales Manager will maximize revenue from key local accounts to ensure the budget is met for the conference and local corporate segments.

Key responsibilities & duties:

• To make client visits, arrange and host FAM trips, client showrounds, telesales and email campaigns that will: Identify new business, maximising all sales lead opportunities to drive incremental and new revenue to the hotel.
• Ensure excellent knowledge of accounts, pro-actively manage and build relationships with key clients to protect and increase existing client revenue sales.
• Identify new local corporate transient accounts for hotel room nights and manage renegotiations and RFPs along with the Director of Sales
• Represent the hotel at local networking events and work closely with local chambers.
• Support the reactive team with show arounds and conversion of enquiries.
• Attend trade shows and exhibitions to represent the hotel at industry related events

Skills required:

• You will have previous experience in a similar role
• Excellent relationship building skills
• Proven organizational skills, work well on your own, but able to report to multiple stakeholders
• Result driven
• Positive proactive attitude and good communication skills
• A good understanding of the local Milton Keynes market desirable
• Excellent Sales and Negotiation skills

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa, hotel and membership
  • Birthday Meal allowance
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

To apply for this position, please send your CV to [email protected]

Full time, permanent

Reporting to: Director of Sales

Purchased independently in 2019, our historic and newly refurbished property is now well into its final phase of redevelopment, with the closing chapter of 18 months of renovations work. The focus continues to be on the repositioning of Horwood House Hotel as the go-to destination for hospitality from the heart. We are a meetings and events venue with personality – dedicated to creating one-of-a-kind experiences for our guests. To do that we need to develop and grow our Sales Team and that’s where you might come in!
The hotel has been transformed into a new collection of stunning spaces including 160 bedroom and suites, 15 state-of-the-art meetings and events spaces, expansive lounges and private dining rooms. It’s an exciting time for us here at Horwood House with extensive potential and fantastic opportunities to be a part of the Horwood House Hotel transformation. We are on a fascinating journey to be even better hosts, work mates and neighbours, what a time to join the team.

What is the main purpose of the role?

To drive revenue into the conference sector working closely with the reactive corporate team to ensure efficient and accurate responses to all in-coming enquiries.

Key responsibilities & duties:

•Conduct client showrounds and drive a high conversion rate.
• Drive the accuracy of all events from enquiry stage through to confirmation.
• To ensure all new enquires are dealt with within our response time and fully
qualified, complete with a full proposal based on client’s requirements.
• Practice efficient and effective yield management in line with guidelines and
maximize each and every sales opportunity, upselling as frequently as possible.
• Ensure all events are entered accurately into the system and checklists are
completed on a daily basis ensuring all enquires are chased on a regular basis to drive conversion.
• Ensure effective diary management, ensure that all rates quoted are in line with the hotel sell strategy.
• Handle telephone, email and online enquiries from initial response, through to contract.
• Ensuring an efficient handover of all confirmed bookings to the event planner.
• Build strong customer relationships to ensure repeat business.
• To be constantly aware of hotel sales performance and financial target
performance, ensuring budgets are met.
• Be aware and up to date with the current competitor set and their facilities.
• Fully support the Pro-active Sales Team in obtaining leads and to participate in telesales.
• Any other duty or task outside the normal daily or weekly routine, but within the overall scope of the position which may include planning of events to help support the team.

Skills required:

• Positive proactive attitude and good communication skills
• Excellent organisational skills and the ability to prioritise tasks
• The ability to multitask and prioritise your own workload
• Strong negotiation skills
• Excellent relationship building skills
• 1 year’s sales experience

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa, hotel and membership
  • Birthday Meal allowance
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

To apply for this position, please send your CV to [email protected]

Full time, permanent

Reporting to: Director of Sales

Purchased independently in 2019, our historic and newly refurbished property is now well into its final phase of redevelopment, with the closing chapter of 18 months of renovations work. The focus continues to be on the repositioning of Horwood House Hotel as the go-to destination for hospitality from the heart. We are a meetings and events venue with personality – dedicated to creating one-of-a-kind experiences for our guests. To do that we need to develop and grow our Sales Team and that’s where you might come in!
The hotel has been transformed into a new collection of stunning spaces including 160 bedroom and suites, 15 state-of-the-art meetings and events spaces, expansive lounges and private dining rooms. It’s an exciting time for us here at Horwood House with extensive potential and fantastic opportunities to be a part of the Horwood House Hotel transformation. We are on a fascinating journey to be even better hosts, work mates and neighbours, what a time to join the team.

What is the main purpose of the role?

Planning all final details for the meeting or event, and building long lasting relationships with the client.

Key responsibilities & duties:

• Be the person in charge of all conferences and events from contract stage and
throughout planning process.
• Ensure all contracts, deposits and event details are handled efficiently and
within the deadlines given.
• Meet with clients to run through details of forthcoming conferences and events future requirements and to present the hotel facilities and services, by
conducting professional hotel show rounds.
• Create event sheets detailing all the client’s final details and requests before
the event within the PMS system.
• Meet & greet clients when they arrive for their event.
• To liaise with the rest of the team, ensuring all information is communicated
effectively to the relevant departments.
• To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales.
• To maintain the standards and procedures that are set in place in conjunction
with effective diary management, to maximize sales potential.
• To ensure that all rates quoted are in line with the hotel and company selling
strategy.
• Assist with the compilation and check all details appertaining to the weekly
function sheet meeting.
• To be able to handle proactively, all guest feedback, positive and negative, and record correctly.
• To be punctual, smart, correctly uniformed, and polite, courteous and helpful to guests at all times.

Skills required:

• Excellent organisational skills and the ability to prioritise tasks
• The ability to perform well under pressure and remain calm
• The ability to multitask and prioritise your own workload
• Attention to detail to ensure that every aspect of an event is perfect
• Strong problem-solving skills and the ability to think on their feet when
unexpected events occur
• Excellent communication skills both written, verbally and in person
• Service focused with a commitment to delivering the highest standards
• A high level of IT skills including Microsoft office

What you’ll receive as part of our team:

Competitive salary
28 days annual holiday (including bank holidays)
Pension
Training and development opportunities
Free staff meals
Free parking
Discounted food, beverage, spa, hotel and membership
Birthday Meal allowance
Long service rewards
Recommend a friend scheme
Uniforms

To apply for this position, please send your CV to [email protected]

Department/Team: Kitchen

Reports to: Exec Head Chef /Sous Chefs/Senior CDP

Full time

An exciting role within the Horwood House Hotel Kitchen Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

Harrys

Department/Team: Kitchen

Reports to: Executive Head Chef/Sous Chef/Chef de Partie

Full time

Overview of the role:

Support the Head Chef and Sous Chef(s) in the effective running of the department.

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you

To apply for this role, please email your CV to [email protected].

Full Time

An exciting role within the Horwood House Hotel Kitchen Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between. Preparing food for corporate away days to residential conferences, weddings, BBQ’s as well as a bustling restaurant that caters for both hotel residents and external bookings, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
At least 1 years’ experience in a similar position and environment with a firm understanding of excellence in customer service and a recognised qualification.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected]

1911

Department/Team: Kitchen

Reporting to: Head Chef

What is the main purpose of the role?

Assist kitchen and food service staff in ensuring the cleanliness of the kitchen as well as fetching and carrying food.

We are looking for an experienced, pro-active individual with a can-do attitude to work within the kitchen team to deliver a memorable guest experience. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms

If this sounds like the ideal role for you, we’d love to hear from you!

To apply for this role, please email your CV to [email protected].

Harrys

Weekend/Breakfast & Evening Hours

An exciting role within the Horwood House Food & Beverage Team!
We are looking for enthusiastic, pro-active individuals with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?
Experience in a similar position and environment with a firm understanding of excellence in customer service within a food and beverage outlet. A friendly and open personality who enjoys working in a large team and interacting with people.

What you’ll receive as part of our team:
• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to [email protected].

An shiny, fluffy, squeaky clean role within the Horwood House Hotel Housekeeping Team!

We are looking for an experienced, pro-active individual with a can-do attitude to work within the Housekeeping team to deliver a memorable guest experience within our bedrooms. Our newly renovated hotel, refurbished bedrooms and public areas have been completed to an exceptional high standard, maintaining these you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

A firm understanding of excellence in customer service, experience in a similar role maintaining high standards of cleanliness and presentation. Hardworker who is motivated and enjoys there work!

What you’ll receive as part of our team:

  • Competitive salary
  • 28 days annual holiday (including bank holidays)
  • Pension
  • Training and development opportunities
  • Free staff meals
  • Free parking
  • Discounted food, beverage, spa, hotel and membership
  • Birthday Meal allowance
  • Long service rewards
  • Recommend a friend scheme
  • Uniforms

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to [email protected].

Contact Us
Horwood House Hotel

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